Account Manager

4 days ago


Cape Town, South Africa Translucent Full time

About Translucent

Translucent is revolutionising the accounting landscape, addressing the financial challenges faced by multi-entity (ME) businesses. Helping them to re-establish a single system of record by connecting their different accounting systems into one unified data model. Enabling them to better access and manage financial information across their group.

We are pioneering change in the accounting-tech landscape by building a compound startup - our value to the user compounds with each additional app that we deliver. Allowing users to not just see all their data in one place, but manage all their different workflows in one place too.

Founded by seasoned entrepreneurs with a very successful track record of building in AccountingTech, and extensive experience with leading global firms, Translucent combines unmatched expertise with a vision for innovation. Our diverse team operates mainly remotely, bringing together talent from various locations and hubs around the world.

About the role

The role of an Account Manager carries responsibility for managing the relationship of a portfolio of paid subscribers: managing the onboarding and implementation of their Translucent product(s), building and maintaining strong relationships with each subscriber, and ensuring the successful renewal of each purchased app.

As a Product Led Growth (PLG) company creativity will be expected in your approach to deliver this, using software and, where possible, one-to-many techniques to help us deliver an excellent customer experience in a scalable manner.

What You'll Do

Aim 1: Manage Customer Relationships & Success

- Own the customer relationship.

- Foster strong relationships with clients during onboarding and beyond
- Ensure customers receive the correct support and updates on new features and Apps
- Collaborate with App Owners and Product Quality Operations team to provide an effective and continuous feedback loop between customer and product.

- Lead and coordinate the onboarding process for new clients

- Ensure a smooth and complete implementation for all purchased apps.
- Conduct in-depth product walkthroughs, training sessions, and technical support.

- Define, monitor, and report on key account performance metrics

- Work closely with App Owners to understand the needs of our customers, establish time-to-value metrics and identify the right levers for improving our CX.

Aim 2: Drive Weekly Revenue Growth

- Own the subscription renewal process

- Build lasting relationships that create Translucent customers for life
- Deliver consistent value and support through the customer journey, maintaining our excellent renewal rates

- Assist PLG team with increasing the average revenue per user (ARPU)

- Work consultatively with customers to identify Translucent products or services that address their evolving needs.

Aim 3: Be a Translucent Subject Matter Expert

- Support Account Executives (AE) with new business acquisition

- Provide technical assurance and support to AEs, increasing the conversion rate of trialists to paid customers

- Educate customers on product best practices and feature updates

- Use webinars, workshops, and any other methods you deem appropriate to educate and empower our customers on best practices, tips, and tricks for their apps.

- Shape the future of Translucent

- Use your in-depth product knowledge, accounting experience, and customer interactions to shape the development of future apps and improve existing workflows.

Requirements

- Experience working within a finance team - ideally at a ME business; and/or,
- Experience working in a fast-paced, agile, high-growth startup environment with a complex and technical product. Ideally both.
- Exceptional communication (in English) skills and an ability to work within a distributed team
- Strong project management and organisational skills.
- Data-driven mindset with the ability to analyse metrics and make recommendations.
- Technical accounting knowledge and an ability to explain complex concepts in simple terms.
- Comfort with SaaS platforms and a strong aptitude for learning new technologies.

Benefits

- Location: South Africa - preferably Cape Town.
- Salary: up to R60,000 p.m. + option package.
- Holidays: 23 days p.a. + local public holidays + days between Christmas & New Year and Public Holidays).


  • Account Manager

    1 week ago


    Cape Town, South Africa Equisoft Full time

    **Account Manager** Equisoft, a leading global provider of digital business solutions for the insurance and wealth industries, is seeking an Account Manager to manage their European and African Client Accounts. Reporting to the Vice President, EMEA & APAC, the Account Manager will be responsible for the development, management, and growth of assigned...

  • Account Manager

    3 days ago


    Cape Town, South Africa Incubeta Full time

    **OVERVIEW OF JOB DESCRIPTION** The Account Manager is responsible for the smooth running and successful management of the client’s business across all relevant services, to ensure that all of Incubeta’s campaigns, digital solutions and projects are delivered timeously, efficiently and successfully. **WHAT IS THE PURPOSE OF THE ROLE?** The Account...

  • Accounting Manager

    1 week ago


    Cape Town, South Africa Sagen Advisory Full time

    Excellent opportunity at a medium-sized audit and accounting firm for a Senior Accountant in the Northern Suburbs of Cape Town. This is an ideal opportunity for an experienced and ambitious professional to join a practice with excellent growth potential where the accountant will manage a portfolio of clients and junior accountants. The incumbent will manage...

  • Account Manager

    2 days ago


    Cape Town, South Africa Elite Search Full time

    **Requirements**: 2 - 5 years experience within the ISP / Telecoms / ICT industry with a proven track record of success Presentations at C level Strong new business skills Superb account management and customer relationship building and management skills Solid sales administration skills including updating CRM daily Experience in pipeline management and...

  • Account Manager

    1 week ago


    Cape Town, South Africa 60 Degrees Full time

    **Account Management Team Leader (Cape Town)** **The opportunity that awaits you**: A leading organisation within the Financial Services industry is currently recruiting an Account Management Team Leader to join their dynamic team. Our client is looking to employ an energetic & enthusiastic hands-on individual who has effective customer relationship...

  • Accounting Manager

    4 days ago


    Cape Town, South Africa Red Ember Recruitment (Pty) Ltd Full time

    Permanent position based in Helderberg Area, Cape Town for an Accounting Manager. - 4 years plus relevant experience - Bcom (advantageous) - Articles or experience at small audit/accounting practice beneficial or similar work experience - SAIPA/SAICA registration not required - Knowledge of Accounting software programs (MDA, Pastel, Xero) - MS Office - Excel...

  • Account Manager

    7 days ago


    Cape Town, South Africa Incubeta Full time

    OVERVIEW OF The Account Manager is responsible for the smooth running and successful management of the client's business across all relevant services, to ensure that all of Incubeta's campaigns, digital solutions and projects are delivered timeously, efficiently and successfully. WHAT IS THE PURPOSE OF THE ROLE? The Account Manager is the bridge between...

  • Account Manager

    2 days ago


    Cape Town, South Africa BNP Paribas Full time

    ACCOUNT MANAGER (JOB NUMBER: ACC MANAGER 240123) **Main purpose** The Key Account Manager is responsible for end to end sales and business development within our Partnership team. Maximising sales opportunities through strong relationships with internal and external stakeholders. **Key Responsibilities** - Custodian of the partner relationship and key...


  • Cape Town, South Africa Communicate Recruitment Full time

    Job Description: The successful candidate will be responsible for, but not limited to: Key role in daily and month-end accounting over various sub-processes Financial reporting to the BoD, KIM (head office) & external stakeholders Analysis of monthly results & ad hoc assistance to heads of department Preparation of the Annual Financial Statements and IFRS...

  • Account Manager

    1 week ago


    Cape Town, South Africa Peach Payments Full time

    **Peach Payments**: Our vision is to deliver delightful experiences for merchants and users, and be the payments partner of choice on the African continent. In everything we do, we strive to make it as easy as possible for merchants to focus on their business, while we take care of their payment needs. We work with the biggest enterprise businesses and the...

  • Account Manager

    4 days ago


    Cape Town, South Africa Cape Herb & Spice Full time

    Account Manager Reporting: Key Account Manager Location: Westlake, Tokai, Cape Town Cape Herb & Spice has grown from entrepreneurial roots into a global FMCG player, employing over 500 people and operating over 3 sites in Cape Town with a wide range of products across various categories. **Purpose**: **Key Functional Areas**: Support for Key Account...

  • Management Accountant

    16 hours ago


    Cape Town, Western Cape, South Africa Communicate Recruitment Full time

    About Us:At Communicate Recruitment, we are seeking an experienced Management Accountant to join our team. As a key member of our finance department, you will be responsible for various key duties including preparation of management accounts, reconciliation and salary reports, working with auditors and clients, conducting analytical reviews alongside...

  • Account Manager

    1 week ago


    Cape Town, South Africa Unique Personnel Full time

    **Job Number** - 67593 **Job Type** - Permanent **Job Title** - Account Manager **Computer Skills** - MS Excel,MS PowerPoint,MS Word **Industry** - Manufacture **City** - Cape Town **Province** - Western Cape - The company delivers revolutionary cleaning and hygiene technologies that provide total confidence to customers across all our global...

  • Accounting Manager

    1 week ago


    Cape Town, South Africa Hedz Recruitment Solutions Full time

    Our client a long established and unique audit and accountancy firm requires the services of an Accounting Manager. Our client is based in the Cape Town / Stellenbosch area. **Experience** - 2 years post SAIPA articles **Qualifications** - BAcc, BCom Accounting, BCompt or equivalent degree - Completed articles with a medium / small firm - Working knowledge...

  • Account Manager

    3 days ago


    Cape Town, South Africa Yoyo Group Full time

    **Company Description** Yoyo exists to enrich lives, empowering companies to thrive through seamlessly integrated rewards that delight their customers. We power some of the world’s leading retail brands with customer loyalty and rewards software solutions, delivering the most rewarding buying experiences. We cultivate an environment where passionate,...

  • Account Manager

    6 days ago


    Cape Town, South Africa Dentsu Full time

    John Brown Media is part of a leading global content marketing agency with offices in 11 countries. We produce award-winning, engaging content across digital and print platforms. Our clients include blue-chip brands such as Pick n Pay, Mutual, Life Healthcare, BMW and Capitec locally, and Waitrose, John Lewis, Orange, RBS Bank, Hannaford and Spinneys...

  • Account Manager

    5 days ago


    Cape Town, South Africa John Brown Full time

    John Brown Media is part of a leading global content marketing agency with offices in 11 countries. We produce award-winning, engaging content across digital and print platforms. Our clients include blue-chip brands such as Pick n Pay, Mutual, Life Healthcare, BMW and Capitec locally, and Waitrose, John Lewis, Orange, RBS Bank, Hannaford and Spinneys...

  • Account Manager

    3 days ago


    Cape Town, South Africa ESET Full time

    **The Company**:4D Innovations Group (Pty) Ltd t/a **ESET Southern Africa** **Role Name**: Account Manager (High Volume) **Location**: Belmont Square, Rondebosch, Cape Town **Hours of work**: Monday - Friday, 08:30 to 17:00 **Role summary**: **Daily Responsibilities**: 1. Processing of tickets in the ticketing queues. - Oversee the sales queue with the...

  • Account Manager

    4 days ago


    Cape Town, South Africa ICG Medical Ltd Full time

    **Account Manager** **Greenstuff** Medical **AUS** **About us** ICG Medical is a leading global nursing recruiter with a focus on nurses across all specialties, midwives, and homecare/healthcare workers. We are currently looking to expand our growing team in the US, and are looking to hire an **Account Manager **with 1 to 2 years experience to be based...

  • Account Manager

    2 days ago


    Cape Town, South Africa Pearl Lemon Full time

    **About Pearl Lemon** Pearl Lemon Group is a group of companies with a footprint in digital marketing, sales, food & beverage, game development, recruitment, accounting, consultancy and more. Based in the heart of London and serving clients worldwide. With a team of 65+ dotted across the UK, USA, Spain, Egypt India, Pakistan, the Philippines and more, we...