Application Support Specialist

3 weeks ago

Port Elizabeth, South Africa RealNZ Full time

RealNZ is dedicated to delivering innovative technology solutions that drive both business success and ensure our guest experiences are extraordinary.

We are seeking a skilled Applications Support Specialist to join our Technology Team. In this role, you will be responsible for providing technical support for our business applications, troubleshooting issues, and ensuring that our people have the resources they need to succeed. If you are passionate about technology and enjoy helping others, we want to hear from you

Key Responsibilities:

1. Provide exceptional technical support to users by diagnosing and resolving application-related issues.
2. Monitor application performance and implement updates or patches to ensure optimal functionality.
3. Develop user documentation and training materials to enhance user understanding and application effectiveness.
4. Collaborate with technology and development teams to gather user requirements and suggest improvements.
5. Participate in user acceptance testing (UAT) for new features and upgrades.
6. Identify trends in support requests and recommend process improvements.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
2. 2+ years of experience in application support or a similar role.
3. Strong problem-solving skills and attention to detail.
4. Excellent communication skills, both verbal and written.
5. Familiarity with ITIL based ticketing and change management processes.
6. A working knowledge of Azure based integration platforms is preferred as is experience with any of the following applications: Maximo, EcoPortal, RTP, Aspenware, Lightspeed, Fareharbor, Salesforce, Coupa and Navision.

What's in it for you?

1. Enjoy some incredible staff perks Bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Explore thrilling jet boating, rafting, the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and discover Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank
2. Free Cardrona x Treble Cone Season Pass.
3. Medical insurance coverage.

Who are we?

We are real people in real places delivering real experiences. Enabled by tourism, our vision is to be a leading conservation business. We are committed to the future of sustainable tourism while honouring our past. Our guest centric attitude is fuelled by our promise to deliver Aotearoa's most unforgettable experiences.

Here at RealNZ we encourage people to be themselves, respect the environments we operate in and respect each other. We are committed to empowering people, so they can have a voice, be heard and be present.

Our people and our experiences stretch across our most remote islands and fiords to our snow-capped maunga; we are a diverse group of people, and our passion to share incredible environments and experiences with guests drives us every day. Join us on our mission to conserve nature, share our history and culture and have fun every step of the way.

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications.

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