IT Application Support Lead

3 weeks ago


Port Elizabeth, Eastern Cape, South Africa PerformIT Personnel Full time

The IT Application Support Manager role is a pivotal position at PerformIT Personnel, responsible for overseeing the application support team. This includes leading the team in delivering high-quality services, collaborating with other regional application support teams, and ensuring seamless continuity and effective support for our global operations.


The ideal candidate will possess experience with application support, technical knowledge, and a solid understanding of ITIL principles. They will also be able to manage growth as new services transition into the team.


Key Responsibilities

  1. Team Leadership & Management: Lead and manage the application support team, providing guidance, support, and performance feedback.
  2. Operational Oversight: Oversee daily operations of the application support team to ensure effective service delivery.
  3. Collaboration with Shared Service Centres: Work closely with teams in other regions to coordinate support efforts and share best practices.
  4. Liaison with Development Teams and Stakeholders: Collaborate with development teams, service owners and product owners to ensure alignment on service delivery and application performance.
  5. Point of Contact for Escalations: Serve as the primary point of contact for escalations, managing complex issues and providing resolution guidance.
  6. Performance Monitoring & Continuous Improvement: Identify trends and areas for improvement within the support processes and implement necessary changes.
  7. Training and Development: Assess team training needs and coordinate training sessions to enhance skills and knowledge.

The successful candidate will have excellent leadership, communication, and interpersonal skills. They will also have strong analytical and problem-solving abilities.


Become efficient in the use, workflow, and capabilities of the system used for support. The ability to conduct and direct research into IT issues and products as required will also be advantageous.


This role is an excellent opportunity for a skilled IT professional to take their career to the next level and make a real impact at PerformIT Personnel.



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