Lodge Manager
3 months ago
Key Responsibilities:
- Manage the HOD team in all operational, health and safety, and staff welfare functions.
- Ensure a high-quality guest experience and meet guests' expectations consistently.
- Maintain operational standards and lodge upkeep according to set guidelines.
- Assign daily tasks to the HOD team, organizing workflow and clarifying responsibilities.
- Monitor productivity and provide constructive feedback to the team.
- Oversee financial operations, control expenses, and identify cost-saving opportunities.
- Professionally interact with guests, swiftly resolving any complaints or issues.
- Regularly report to the General Manager on lodge operations and performance.
- Create and maintain a safe and healthy working environment for staff.
- Facilitate effective communication within the management and departmental teams.
- Build and maintain relationships with the community, suppliers, and contractors.
- Uphold and communicate the vision, mission, and business ethics of the management company.
Requirements:
- Strong operational knowledge of all lodge departments.
- Knowledge of South African Labour Laws and Health and Safety requirements.
- Familiarity with good labor practices and HR procedures.
- Excellent communication and interpersonal skills.
- Strong time management and project management abilities.
- Proven leadership skills with the ability to set a positive example for the team.
- Previous experience in lodge management or a similar role is preferred.
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