Lodge Manager
2 months ago
**Take the Helm of a Premier 5-Star Lodge**
**Key Responsibilities**:
- Oversee all lodge operations, including guest services, housekeeping, food and beverage, maintenance, and safari activities.
- Develop and implement strategies to ensure operational excellence and financial sustainability.
- Maintain the highest standards of guest satisfaction by ensuring personalized service and attention to detail in all aspects of the lodge.
- Recruit, train, and manage a multidisciplinary team, fostering a culture of professionalism and high performance.
- Monitor and manage budgets, ensuring cost-effectiveness and alignment with financial goals.
- Ensure compliance with health, safety, and environmental standards across all departments.
- Build and maintain strong relationships with guests, suppliers, and the local community.
- Proactively handle guest feedback, complaints, and special requests to ensure a seamless experience.
- Work closely with marketing and sales teams to drive occupancy and revenue growth.
**Requirements**:
- A degree or diploma in hospitality management or a related field.
- A minimum of 3-5 years of managerial experience in a luxury or 5-star lodge environment.
- Strong financial and business acumen with the ability to manage budgets and achieve revenue targets.
- Exceptional leadership and communication skills.
- A guest-centric approach with a strong focus on delivering personalized service.
- Proven ability to manage a diverse team and handle multiple responsibilities simultaneously.
- Contactable references from previous employers.
**What We Offer**:
This is a rare opportunity to manage one of the region’s most prestigious lodges, offering a dynamic and rewarding career in a breathtaking setting. If you are passionate about luxury hospitality and have the expertise to lead a world-class operation, we encourage you to apply.
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