Tour Staff Administrator

4 weeks ago

Cape Town, South Africa G Adventures Full time

About Us
G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years.

Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours.

With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it.

Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world.

If all that sounds like your kind of thing, well, we can’t wait for you to join us.
About the role
The Tour Staff Administrator is responsible for providing admin support to the Tour Staff team. This role focuses on assisting with the day-to-day administrative tasks related to the management of CEOs (Tour guides) and other tour operations. It reports into the Tour Staff Manager and works closely with the Tour Staff Coordinator to manage various administrative aspects.
This role is office-based, currently three days a week in Cape Town, South Africa and is a fixed term contract for a period of up to six months.
What you’ll be doing

- Assist with administrative tasks related to CEO management, including payroll and accounts.
- Help maintain CEO records and ensure they are up-to-date.
- Help compile pre-trip documents for CEOs.
- Create trip doc folders for CEOs on Google Drive
- Provide administrative support for logistical issues and emergencies during trips.
- Help gather information necessary for CEOs' trips.
- Provide administrative support for field activities as requested.
- Update and maintain the route guides.
- Maintain the CEO Google Drive folder and create an effective filing system for important documents and keep them up to date.
- Support the team in preparing presentations and other materials for meetings and training sessions
- Perform other administrative tasks as directed by the Tour Staff Manager and Tour Staff Specialist
- Manage and maintain the internal CEO website by keeping it up to date with the relevant info on an ongoing basis.
- Assist with onboarding processes for new CEOs by compiling all relevant qualifications, permits, personal documents etc
- Regularly review the validity of required permits and documents and keep the CEOs aware of this
- Assist in Namibian Work Visa applications for CEOs
- Assistance with invoice validations in the Reservations department as needed.

What you’ll need

- A passion for the region/industry and people
- Excellent verbal and written communication skills
- Strong administration background and organisational skills
- Ability to manage a crisis and take responsibility for the safety of others
- Customer service oriented
- Ability to navigate and use a variety of computer systems confidently with speed and efficiency.
- Ability to recognise the demands of deadlines and schedules in work.
- Ability to focus on day-to-day operations whilst achieving operational excellence.
- Ability to work legally in South Africa

What do we offer you?

- Competitive salary commensurate with the role
- Competitive benefits package
- Birthday day off
- Vacation time for you to recharge
- Enhanced Parental Leave
- Learning and growth opportunities
- Employee Resource Groups

*Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.

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