Ound Tour Operator-travel Administrator: R12k-r17k
2 months ago
**INBOUND TOUR OPERATOR-TRAVEL ADMINISTRATOR: R12k-R17k DOE**
**Requirements: Qualifications, Skills, Knowledge, Experience**
- Degree or diploma or hospitality industry certificate
- In depth product knowledge of Southern Africa
- Experience working in a travel company or in the hospitality industry
- Good product knowledge of Southern African properties and lodges is a bonus
- Having a passion for the travel industry
- All-rounder with experience in FIT and ad hoc group quoting and processing
- Figures orientated
- Exceptional customer service skills
- Good judgement and adept use of travel research and technologies
- Excellent communication skills in verbal and written English, be eloquent telephonically
- Proven ability to work independently and handle bookings unsupervised.
- Willingness to learn and adapt quickly
**Key Performance Areas**
- Ability to effectively communicate with consultants, clients and suppliers
- Assist travel consultants in creating and managing memorable tour itineraries
- Assist with tour logistics from start to finish (availability checking, booking, final docs, etc)
- Must be able to multitask between current or new enquiries and clients on the ground
**Personal/Professional Attributes**
- Adaptable and flexible
- Excellent communication skills, a service mindset, and a strong customer service focus
- Strong administration and organisational skills
- Great attention to detail, efficiency, and accuracy
- Ability to work well under pressure and naturally goes the extra mile
- Proactive mindset and can-do attitude with a positive attitude
- Ability to work independently as well as within a broader team setup
- Energetic and eager to learn
- Calm and level-headed
- Energetic, enthusiastic and passionate
- Committed to service excellence and guest satisfaction
- Has passion, pride and ambition
- Proactive and committed to the interests of the Company
- Strong, fun-loving and warm personality
**Remuneration, Training, Working Hours**
- Competitive salary: R12,000 - R17,000 CTC (depending on experience and qualifications)
- 13th Bonus cheque based on performance
- Primarily office-based employment (Claremont, Cape Town), but will consider part flexi/home-based
- Great working environment
- Excellent location
- Starting asap
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