Administrator Pharmacy

2 months ago


Pretoria, South Africa Medipost Full time

Listing reference: medip_001085

Listing status: Under Review

Apply by: 18 June 2024

Position summary

Industry: Pharmaceutical Sector

Job category: Pharmaceutic

Contract: Fixed Term Contract

Remuneration: Stipend and Transport Allowance

EE position: Yes

Introduction

Primary purpose of the job is to handle administrator related rejections professionally and within SOP’s and SLA. Action diary handling, LIFEDA Mailbox delivery confirmations, and follow-up on queries within required timelines.

PRINCIPAL DUTIES AND RESPONSIBILITIES

KEY PERFORMANCE AREA

KEY PERFORMANCE INDICATORS

1. Operational and quality performance

- Completion of daily allocated work according to SLA requirements.
- Queries appropriately followed up until finalized.
- Telephonic interaction with patients and other health care professionals where needed.
- Competency in SOP assessments.

- Customer service and internal process compliance (Quality assurance)

- Professional treatment of clients in accordance with company standards.
- High level of confidentiality maintained.

- Productivity and Time management

- Productive and available according to hours as stipulated in contract.
- ESS: Responsibility to manage leave in accordance with company policies.
- Eco time compliance: Daily clocking procedures in accordance with company policies.
- Compliance with Company Policy relating to Housekeeping.

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