Administrator

3 weeks ago


Pretoria, South Africa Medipost Pharmacy Full time

**Introduction **

A vacancy exist at Medipost Pharmacy for Administrator Customer Care, reporting to Customer Care Supervisor/ Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to make sure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with very strict confidentiality within SOP’s and SLA. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.

**Description **

**Administration tasks completed accurately and within agreed timelines.**
- 100% SLA and SOP compliance
- Accurate data capture and instructions to other departments
- Queries appropriately followed up until finalised
- Retrieve calls accurately and timeously within agreed timelines
- Documents linked accurately and within agreed timelines
- Responses to SMSs sent within 1 hours of receipt
- Action diaries attended to within SLA
- Feedback on Post Call Survey Low ratings done as per timelines in SOP
- Compliments verified and logged as per agreed timelines

**Courtesy calls handled professionally and with very strict confidentiality within Sop’s and SLA.**
- Achievement of agreed standards for calls (e.g. call duration, call volumes, etc)
- Confirmation and update of customer contact information done at every contact
- Professional treatment of clients in accordance with company standards
- High level of confidentiality maintained and compliance to PoPI Act requirements at all times
- Customer satisfaction as measured by customer satisfaction surveys and QA processes
- Minimal customer complaints (0%)

**Productivity and availability standards met**

Available and productive 8 hours per day between 08h00 and 17h00, (excluding reasonable bathroom breaks and 2x 15 minute tea breaks and ½ hour lunch break)

**Minimum requirements **

**QUALIFICATIONS**

Grade 12

**EXPERIENCE**

1-2 years in a customer service role. Computer literacy. Fully bilingual

**IDEAL**

Health care industry experience

Doctors Rooms experience

Additional African language ability.

**TRAINING REQUIRED**
- Medipost App system training
- SLA training
- company policies and procedures
- computer literacy
- Ongoing systems process
- soft-skills development (in-house)
- Mitel Ignite Training

**IDEAL**

Microsoft Excel

**COMPETENCIES**
- Verbal and written communication skills
- Listening skills
- Patience
- Empathy
- Conflict resolution skills
- Customer service orientation
- Accuracy
- Data capturing skills
- Interpersonal skills and relationship building skills
- Time management
- Able to handle pressure
- Deadline orientated
- Neatness
- Initiative

**Job Types**: Full-time, Permanent

Application Deadline: 2024/12/04


  • Administrator

    6 months ago


    Pretoria, South Africa Jobs 4 All Full time

    **Administrator - Willow Park Manor, Pretoria - Gauteng** **Job brief** Our client needs an all-rounder that can assist in their Tender department working & proficient in excel. Additionally, running around the office and store expediting orders, no heavy lifting, just getting orders and paperwork in order We are looking for a responsible Administrator...

  • Administrator

    6 months ago


    Pretoria, South Africa Status Asset Management Full time

    **Position: Administrator.** **Location: Lynwood, Pretoria.** **Reporting To: Managing Director.** **Job Overview**: **Duties and Responsibilities**: *** - Capture and administer LNDR Club Investors information and affairs. - Identify documentation shortcomings. - Attend to client enquiries efficiently and effectively. - Manage daily administrative...

  • IT Administrator

    1 month ago


    Pretoria, South Africa Jobted ZA C2 Full time

    JOB BRIEF The IT administrator to be responsible and accountable for the smooth running of all computer systems within the limits of requirements, specifications, costs and timelines. RESPONSIBILITIES • Manage and administrate information technology and computer systems • Plan, organize, control and evaluate IT and electronic data operations • Manage...

  • Administrator

    6 months ago


    Pretoria, South Africa Bambanani Recruitment Full time

    **- PRETORIA EAST** Position is based for a Construction concern - Person required to work independently - General Administration and processing - Upkeep of documentation - Filing - Elementary Bookkeeping duties - Processing of Accounts - and Reconciliations of accounts - Processing of accounts payable invoices - Client liaison - Cold calling Clients -...

  • Administrator

    4 weeks ago


    Pretoria, South Africa Green Marble Recruitment Consultants Full time

    Ready to put your administrative expertise to work in a fast-paced and rewarding environment?Our client is seeking a dedicated and experienced Administrator to join their team. The ideal candidate will possess strong organisational and communication skills and have a proven track record in office administration. This role requires proficiency in office...

  • IT Administrator

    1 month ago


    Pretoria, South Africa Fempower Personnel Full time

    JOB BRIEFThe IT administrator to be responsible and accountable for the smooth running of allcomputer systems within the limits of requirements, specifications, costs and timelines.RESPONSIBILITIES• Manage and administrate information technology and computer systems• Plan, organize, control and evaluate IT and electronic data operations• Manage and...

  • IT Administrator

    1 month ago


    Pretoria, South Africa Fempower Full time

    JOB BRIEFThe IT administrator to be responsible and accountable for the smooth running of allcomputer systems within the limits of requirements, specifications, costs and timelines.RESPONSIBILITIES• Manage and administrate information technology and computer systems• Plan, organize, control and evaluate IT and electronic data operations• Manage and...

  • Administrator

    6 months ago


    Pretoria, South Africa HotelJobs.co.za Full time

    Hospitality and Outdoor - Administrator Country Club - Gauteng **Requirements**: - Minimum 2-3 years relevant administration experience - Strong organizational skills - Attention to detail - Analytical - Excellent communication skills - Customer service skills - Time management skills - Financial acumen - Computer Literate - Accurate and...

  • Administrator

    6 months ago


    Pretoria, South Africa HotelJobs.co.za Full time

    Hospitality and Outdoor - New Vacancy - Administrator Country Club - Gauteng **Requirements**: - Minimum 2-3 years relevant administration experience - Strong organizational skills - Attention to detail - Analytical - Excellent communication skills - Customer service skills - Time management skills - Financial acumen - Computer Literate - Accurate and...

  • Administrator

    6 months ago


    Pretoria, South Africa MyRoof Full time

    Office Administrator Position in Pretoria East Available Immediately MyRoof.co.za is looking for self-motivated Office Administrator with a vibrant personality. Core functions include: General Administration Creating and submitting property reports Creation of property adverts(online) and checking of quality Booking appointments Must Have: Good...

  • Administrator

    3 weeks ago


    Pretoria, South Africa Medipost Pharmacy Full time

    A vacancy exists at Medi logistics Hub for an Administrator based in Pietermaritzburg, reporting to the Dispatch & Delivery Manager. The responsibility of the vacancy of the Administrator is to assist the Medi logistics Hub with the daily activities relating to a specific distribution hub, area or function. Primary purpose of the job is to QUALIFICATION -...

  • Administrator

    2 weeks ago


    Pretoria, South Africa Stonebridge HR Solutions Full time

    We are looking for an experience Administrator in the Silverlakes area in Pretoria East for a company within the Accounting industry.Requirements:Grade 125+ years administration experienceCIPC experience will be a huge advantageComputer literate Good communication skillsAttention to detailStable CV (Not job hopping)Fluent in both Afrikaans and English...

  • Administrator

    6 months ago


    Pretoria, South Africa Status Asset Management Full time

    Position: Administrator. Location: Lynwood, Pretoria.Reporting To: Managing Director. Job Overview: We are seeking an administrator to assess credit applications with unwavering attention to detail and ability to build strong relations with our stakeholders, ensuring quality service is provided and standard requirements are met. Duties and...

  • Administrator

    2 weeks ago


    Pretoria, South Africa Jobted ZA C2 Full time

    Requirements: - Grade 12 - 5+ years administration experience - CIPC experience will be a huge advantage - Computer literate - Good communication skills - Attention to detail - Stable CV (Not job hopping) - Fluent in both Afrikaans and English (Essential) Responsibilities: - General Administration - CIPC duties Please note only shortlisted candidates...


  • Pretoria, South Africa Isilumko Staffing Full time

    Our client is looking for a vibrant, assertive and enthusiastic candidate to join their team as a HR and Payroll Administrator for a 6 Month Contract. Job DescriptionPayroll Administrations Leave Administration HR Administration  EducationDiploma in HR or relevant qualification SAGE People (Advantage) VIP Premier Experience 2-3 Years Payroll...


  • Pretoria, Gauteng, South Africa Eskom Communications Full time

    Job Title:Senior Clerk General Administrationx1 Contact Centre MWPAbout the JobWe are seeking an experienced Senior Clerk to join our team at Eskom Communications. The successful candidate will be responsible for performing section administration, office control, and providing basic advisory and reporting services.ResponsibilitiesPerforms administrative...

  • Administrator

    2 weeks ago


    Pretoria, South Africa Stonebridge HR Solutions Full time

    Requirements:Grade 125+ years administration experienceCIPC experience will be a huge advantageComputer literate Good communication skillsAttention to detailStable CV (Not job hopping)Fluent in both Afrikaans and English (Essential)Responsibilities:General Administration CIPC dutiesPlease note only shortlisted candidates will be contacted. If you have not...

  • Administrator

    7 months ago


    Pretoria, South Africa Sentinel Staffing Services Full time

    Quotes Tender administration Assist with costing Pricing Purchase orders Credit notes Client Liaison Invoicing Accident claims

  • Administrator

    4 weeks ago


    Pretoria, South Africa Green Marble Recruitment Consultants Full time

    Minimum requirements:Proficiency in MS Office and other related software is required.A minimum of 5 years experience is required.1 to 2 years' experience with any ERP system is required.Fully bilingual.Workshop or Plant experience will be beneficial.Duties and responsibilities:Handle all general office administrative tasks, including paperwork, filing, and...


  • Pretoria, South Africa World Bank Group Full time

    The World Bank is seeking a highly organized and energized professional, capable of operating effectively and discreetly in a very demanding, fast-paced and culturally diverse environment, to work as an Administrative Assistant in the World Bank South Africa based in Pretoria. **Purpose and Scope of the Position** The Administrative Assistant will be based...