Administrator
3 weeks ago
**Introduction **
A vacancy exist at Medipost Pharmacy for Administrator Customer Care, reporting to Customer Care Supervisor/ Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to make sure administration tasks are completed accurately and within agreed timelines. Retrieve calls as requested, maintaining confidentiality at all times. Calls are handled professionally and with very strict confidentiality within SOP’s and SLA. Assist with inbound calls during call overflow times and any other ad-hoc duties requested from management.
**Description **
**Administration tasks completed accurately and within agreed timelines.**
- 100% SLA and SOP compliance
- Accurate data capture and instructions to other departments
- Queries appropriately followed up until finalised
- Retrieve calls accurately and timeously within agreed timelines
- Documents linked accurately and within agreed timelines
- Responses to SMSs sent within 1 hours of receipt
- Action diaries attended to within SLA
- Feedback on Post Call Survey Low ratings done as per timelines in SOP
- Compliments verified and logged as per agreed timelines
**Courtesy calls handled professionally and with very strict confidentiality within Sop’s and SLA.**
- Achievement of agreed standards for calls (e.g. call duration, call volumes, etc)
- Confirmation and update of customer contact information done at every contact
- Professional treatment of clients in accordance with company standards
- High level of confidentiality maintained and compliance to PoPI Act requirements at all times
- Customer satisfaction as measured by customer satisfaction surveys and QA processes
- Minimal customer complaints (0%)
**Productivity and availability standards met**
Available and productive 8 hours per day between 08h00 and 17h00, (excluding reasonable bathroom breaks and 2x 15 minute tea breaks and ½ hour lunch break)
**Minimum requirements **
**QUALIFICATIONS**
Grade 12
**EXPERIENCE**
1-2 years in a customer service role. Computer literacy. Fully bilingual
**IDEAL**
Health care industry experience
Doctors Rooms experience
Additional African language ability.
**TRAINING REQUIRED**
- Medipost App system training
- SLA training
- company policies and procedures
- computer literacy
- Ongoing systems process
- soft-skills development (in-house)
- Mitel Ignite Training
**IDEAL**
Microsoft Excel
**COMPETENCIES**
- Verbal and written communication skills
- Listening skills
- Patience
- Empathy
- Conflict resolution skills
- Customer service orientation
- Accuracy
- Data capturing skills
- Interpersonal skills and relationship building skills
- Time management
- Able to handle pressure
- Deadline orientated
- Neatness
- Initiative
**Job Types**: Full-time, Permanent
Application Deadline: 2024/12/04
-
Administrator
1 week ago
Pretoria, South Africa HotelJobs.co.za Full timeRole: Administrator (Project Management Administration, Statutory Control Admin, PA, General Admin) Region: Pretoria Offices Employment: Temporary - ________________________________ POSITION OBJECTIVE: To provide professional administrative support to a team/person whilst developing and maintaining excellent working relationships with all The Client's...
-
Administrator
4 weeks ago
Pretoria, South Africa LETCOR PROPERTY MANAGEMENT Full timeAre you a hard working Office Administrator looking for an opportunity to advance your career ?If you have a positive attitude even in time of stress and crisis and you are able to thrive in a fast-paced environment, we have the perfect job for you! We are looking for an ambitious Office Administrator who is willing to help the company operate day to day so...
-
Administrator
2 weeks ago
Pretoria, South Africa Jobs 4 All Full time**Administrator - Willow Park Manor, Pretoria - Gauteng** **Job brief** Our client needs an all-rounder that can assist in their Tender department working & proficient in excel. Additionally, running around the office and store expediting orders, no heavy lifting, just getting orders and paperwork in order We are looking for a responsible Administrator...
-
Administrator
3 weeks ago
Pretoria, South Africa Innovative Staffing Solutions Full timeAdministration Location : Waterkloof (Pretoria East) **Responsibilities**: Administration Correspondence Work scheduling Document management Document preparation Client and Customer management Data collection and Analysis **Skills**:Verbal Communication Computer Skills Office System Planning and Organising Qualifications and...
-
Administrator
2 weeks ago
Pretoria, South Africa Stonebridge HR Solutions Full timeWe are looking for an Administrator for an Accounting firm in Pretoria East. **Requirements**: - Grade 12 - Sage Pastel - CIPC experience - Ability to work under pressure - Ability to multi-task Duties (not limited): - CIPC registrations and administration - Administration on SECWARE, TAXWARE, Time & Billing, E-filling - Reception and welcoming quests -...
-
Administrator: It
4 weeks ago
Pretoria, South Africa City Property Full timeThe Administrator: IT has the responsibility of effectively dealing with the day-to-day IT and related administrative operational issues providing general support to users on the available ICT systems and administrative-related processes. **Asset Management** 1. Manage the IT store, including access, all stock and levels. Maintain the asset list on a...
-
Administrator
3 weeks ago
Pretoria, South Africa Dynexity Full timeA position is available for a Sales Administrator with experience in invoicing, quoting, and general financial administration duties.
-
IT Administrator
3 weeks ago
Pretoria, South Africa Fempower Full timeJOB BRIEFThe IT administrator to be responsible and accountable for the smooth running of allcomputer systems within the limits of requirements, specifications, costs and timelines.RESPONSIBILITIES• Manage and administrate information technology and computer systems• Plan, organize, control and evaluate IT and electronic data operations• Manage and...
-
Administrator
2 weeks ago
Pretoria, South Africa Bambanani Recruitment Full time**- PRETORIA EAST** Position is based for a Construction concern - Person required to work independently - General Administration and processing - Upkeep of documentation - Filing - Elementary Bookkeeping duties - Processing of Accounts - and Reconciliations of accounts - Processing of accounts payable invoices - Client liaison - Cold calling Clients -...
-
Administrator
6 days ago
Pretoria, South Africa HotelJobs.co.za Full timeHospitality and Outdoor - Administrator Country Club - Gauteng **Requirements**: - Minimum 2-3 years relevant administration experience - Strong organizational skills - Attention to detail - Analytical - Excellent communication skills - Customer service skills - Time management skills - Financial acumen - Computer Literate - Accurate and...
-
Administrator
3 weeks ago
Pretoria, South Africa HotelJobs.co.za Full timeHospitality and Outdoor - New Vacancy - Administrator Country Club - Gauteng **Requirements**: - Minimum 2-3 years relevant administration experience - Strong organizational skills - Attention to detail - Analytical - Excellent communication skills - Customer service skills - Time management skills - Financial acumen - Computer Literate - Accurate and...
-
Administrator
2 weeks ago
Pretoria, South Africa MyRoof Full timeOffice Administrator Position in Pretoria East Available Immediately MyRoof.co.za is looking for self-motivated Office Administrator with a vibrant personality. Core functions include: General Administration Creating and submitting property reports Creation of property adverts(online) and checking of quality Booking appointments Must Have: Good...
-
Administrator
3 weeks ago
Pretoria, South Africa Tshwane Training Institute (Pty) Ltd Full timePA duties - Administration - Training Coordination **Job Type**: Temp to perm Contract length: 12 months **Experience**: - Administrative office procedures, practices and equipment: 1 year (preferred) Work Location: In person Application Deadline: 2025/01/31
-
Administrator
3 weeks ago
Pretoria, South Africa Motus Aftermarket Parts Full time**Midas **is searching for a honest an **Administrator** to join the branch in** Centurion**. The purpose of this position is to support the admin manager in delivering finance and administrative tasks such as processing daily banking and other related administrative tasks, which are in accordance with policies and procedures, operate a multi-line telephone...
-
Administrator
2 weeks ago
Pretoria, South Africa Bidvest International Logistics Full time**Job Purpose**: BIL Seeks to employ an Administrator who will be responsible for all administrative tasks which include movements of the containers, receiving, dispatching of containers and stock, handling and communication between suppliers and management in are completed in accordance with the Bidvest IL Standard Operating Procedures (QWI) and in a...
-
Administrator
3 weeks ago
Pretoria, South Africa Medipost Pharmacy Full timeA vacancy exists at Medi logistics Hub for an Administrator based in Pietermaritzburg, reporting to the Dispatch & Delivery Manager. The responsibility of the vacancy of the Administrator is to assist the Medi logistics Hub with the daily activities relating to a specific distribution hub, area or function. Primary purpose of the job is to QUALIFICATION -...
-
Administrator
3 days ago
Pretoria, South Africa Lebo Business Consulting (Pty) Ltd Full timeAssist with day-to-day administrative tasks, including filing, data entry, and record-keeping. Manage calendars, schedule appointments, and coordinate meetings. Prepare and distribute correspondence, memos, and reports. Handle incoming calls and emails and respond to inquiries. Assist with project management tasks, such as tracking deadlines and...
-
Administrator
6 days ago
Pretoria, South Africa Fidelity Services Group Full time**COID SUPPORT ADMINISTRATOR** The overall purpose of this position is to assist to ensure effective and efficient support in the administration of injuries on duty within FSG. **Minimum Requirements**: - Minimum Grade 12 - Preferably HR certificate/diploma/degree Oral and writing capabilities in at least Afrikaans and English required - Preferably two...
-
Administrator
4 weeks ago
Pretoria, South Africa Safspec Full timeAdministrator - Doornpoort, Pretoria Salary negotiable depending on experience Requirements: A minimum of 2 years ofworking experience in a similar role with general admin experience Must have matric Must have experience with a wide spectrum of administrative responsibilities Must be able to handle pressure and work in a deadline driven environment English...
-
Administrator
2 weeks ago
Pretoria, South Africa FirstRand Full timeAbout us, purpose, experience and qualifications **about us**: ERP Team are the key enablers to all Financial Systems within WesBank. We deliver technology solutions that help drive transformation, improve productivity, streamline business operations and are always on the cutting edge of latest technologies in the Oracle market. **purpose**: The...