Store Manager

4 weeks ago

Johannesburg, South Africa Toys R Us and Babies R Us South Africa Full time

Introduction

Welcome to the Toys R Us world of awwwesome, where we want your little ones' imaginations to run free Toys R Us and Babies R Us are well-established international brands, commonly referred to as the “World’s Greatest Toy Stores.” Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, Botswana, and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complemented by great value Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance? Then we are looking for a Store Manager who would like to join our team

Duties & Responsibilities

To meet store sales targets and deliver fantastic customer service whilst effectively planning, organizing, and controlling all operations of a retail store in accordance with the Company’s standards and procedures. This document must be read in conjunction with the performance appraisal document and forms part of the employee’s terms and conditions of employment.

1. Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
2. Interact with sales merchandisers, representatives, and regional managers to evaluate sales strategy and results.
3. Enforce and implement AWESOME customer service to give customers a WOW experience.
4. Attend to unique and individual shopping needs of each customer and always put the Customer first.
5. Develop, motivate, and inspire respective teams in an ENTHUSIASTIC manner.
6. Maintain store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
7. Authorize all work schedules (including but not limited to work, break, and leave).
8. Ensure continuous training and development of all staff, and consistently carry out training.
9. Schedule and assign employees and follow up on work results.
10. Handle customer complaints in a calm and professional manner.
11. Manage and control all daily store operations to maximize sales turnover whilst keeping store expenses within allocated budgets and stock management.
12. Minimize all controllable expenses and costs.
13. Protect company assets and minimize all shrinkage, damages, and theft.
14. Execute physical plans/actions to achieve desired sales results and sales turnover, including motivating staff to do so.
15. Retain records of all stock and financial transactions.
16. Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
17. Implement, monitor, and enforce all SOPs.
18. Maintain company merchandise and housekeeping standards.
19. Coordinate and manage all key service providers in line with company expectations (including but not limited to guarding, security, cleaning, and logistics).
20. Enforce effective and efficient implementation of all sales promotions (including but not limited to road shows, centre management liaising, etc.).
21. Identify marketing opportunities and communicate to all relevant parties.
22. Ensure promotions are executed timeously and execution is planned in advance.

Desired Experience & Qualification

1. Matric Certificate;
2. Must have own or reliable transport to be able to work shifts;
3. Minimum of 3 years’ experience within a Retail Environment, including 2 years of Management experience.

Package & Remuneration

Benefits:

- Provident Fund
- Discretionary Bonus
- Incentive Bonus
- Shrinkage Bonus
- Sales Bonus

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