Store Manager

3 months ago

Johannesburg, South Africa Rentoza Full time

Welcome to Rentoza We're a South African company that's changing the game in retail and e-commerce. Our subscription service for digital goods and appliances is making access, affordability, and flexibility a reality for our customers.

**The Role**:
**Key Role & Responsibilities**

**Retail Store Management**:

- Oversee daily operations of the retail store/kiosk, including staff management, inventory control, visual merchandising, and customer service.
- Lead and motivate the store team to achieve sales targets, provide exceptional customer service, and maintain a positive store environment.
- Ensure the store is well-stocked, clean, and compliant with all safety and operational standards.
- Analyse sales reports and customer feedback to identify opportunities for improvement in the store's performance.

**E-commerce Management**:

- Manage the e-commerce platform, ensuring accurate product listings, inventory synchronisation, and smooth order processing.
- Collaborate with marketing, product and tech teams to optimize the online shopping experience, including website functionality, product descriptions, and customer service.
- Monitor online sales performance, identify trends, and implement strategies to increase online revenue.
- Handle customer inquiries and issues related to online orders, ensuring timely and satisfactory resolutions.

**Team Leadership & Development**:

- Recruit, train, and develop a high-performing sales driven team at the retail store/kiosk.
- Conduct regular team meetings, performance reviews, and provide ongoing coaching and support.
- Foster a collaborative and customer-focused culture, encouraging teamwork and a strong sense of ownership among employees.

**Inventory & Supply Chain Management**:

- Oversee daily inventory management in store and as per the business systems, ensuring accurate stock levels.
- Work closely with the value chain to ensure optimal customer experience is maintained from timely verification to delivery of products.

**Systems**:

- Utilize data and dashboards to monitor daily sales performance and customer interaction.
- Track and analyze the progress of individual retail sales associates using system-generated reports.
- Ensure accurate data entry and consistency across all platforms.
- Leverage system insights to identify trends, forecast sales, and adjust strategies accordingly.
- Train and support team members in using company systems effectively.
- Oversee the integration of new technologies or software updates, ensuring mínimal disruption to daily operations.
- Manage any system-related troubleshooting and coordinate with the Technology and Product teams for swift resolution.

**Customer Experience**:

- Ensure a consistent and high-quality customer experience across all channels, including in-store, online, and in person customer service.
- Address and resolve customer complaints and issues promptly, maintaining a high level of customer satisfaction.
- Gather and analyse customer feedback from both retail and online platforms to continuously improve service offerings.

**Required Qualifications and Skills**:

- Bachelor’s degree in Business Administration, Retail Management, or a related field advantageous
- Minimum of 3-5 years of experience in retail management, with experience in e-commerce operations.
- Strong leadership and team management skills.
- Excellent customer service and communication skills.
- Proficiency in Zendesk, e-commerce platforms and inventory management systems
- Analytical mindset with the ability to interpret sales data and financial reports.
- Ability to multitask, prioritise, and manage time effectively.
- Ability to stand for extended periods and perform other physical tasks as needed.

**Benefits**:
**Offices**:

- Johannesburg
- Cape Town
- Durban

**Perks**:

- Free Friday lunches
- Monthly socials
- Discovery Medical aid: 100% cover (permanent staff)
- Provident Fund (permanent staff)
- Paid annual leave
- Staff discounts
- Employee Health and Wellness Assistance
- Learning and Development opportunities
- Mentorship programme
- Community initiatives
- Access to cutting edge technology
- Hybrid (after probationary period, if applicable)

If you're passionate about technology and want to work in a fast-paced environment where you can make a real difference, Rentoza is the place for you. Join our team and be part of something truly exciting
- **By responding to this advertisement, you consent to Rentoza lawfully processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 for recruitment purposes and confirm that any personal information has been submitted voluntarily. **_

Pay: R1,00 per month

Application Question(s):

- What is your current CTC?
- What is your Notice Period?

**Education**:

- Bachelors (required)

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