Store Manager

4 weeks ago

Johannesburg, South Africa Prestige Cosmetics Group Full time

**Job Description - Store Manager**

**Position**: Store Manager

**Location**: Johannesburg, The Fragrance Lounge at OR Tambo International Airport

**Reporting to** : Sales Manager

Contract Type : 6 months Fixed-Term Contract

**Purpose of the Role**

The purpose of the role is to ensure the store's profitability through focusing on the business drivers: - customer service - generation of turnover - operating expenses and losses - implementation of company standards - establishment, leadership and maintenance of an effective team and process management practices.

**KEY RESPONSIBILITIES**

**Budget and Financial Management - Store Profitability**
- Generate sales/KPI targets with your team - and implement strategies to achieve & improve
- Maximise profitability by controlling expenses - analyze budgets and projections monthly and implement measures to achieve/exceed sales budget and achieve optimum expense ratios
- Implement the Company’s procedures of managing expenses, financial controls, store controls and increased profitability
- Ensure that store stock loss results are within Company norms, with an effective stock loss action plan for the store - which identifies and addresses all potential security risks

**Customer Experience**
- Ensure that the store team (all team members) delivers consistent, excellent customer service that stands out from our competitors, in accordance with training and SOP’s
- Follow and implement the Company values and strategies that attract and retain customers
- CRM Management
- Drive increased customer data base (attraction of NEW customers)
- Manage all store customer complaints, issues, communication of enquiries, in an efficient and quick manner
- Ensure correct implementation of store layout, merchandising, signage, and visual displays
- Manage and maintain the inventory pipeline to ensure that sufficient, correct stock is displayed on the sales floor in accordance with SOPs
- Ensure correct and timeous implementation of store's eventing, activations, launches
- Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
- Ensure that the store delivers appropriate merchandise and services based on the store's specific customer profile and customer trends
- Ensure appropriate staffing levels to support customer service requirements adhering to scheduling and trade guidelines

**Build, lead and manage a high performing store team**
- Lead by example, ensuring your own conduct is professional at all times
- Ensure an open, motivated, and harmonious work environment
- Recruitment of a high calibre team, passionate about customers and beauty
- Induction and on-boarding of all new team members
- Learning and development of all team members - understanding their role/team, store processes and systems, all relevant customer, brand and selling training
- Develop and maintain standard team ways of working / rhythm and routines as per SOPs
- Performance management of store team, including defining goals, actioning performance appraisals as per and development plans
- Daily management of team/people issues and misconduct (absenteeism, leave, time keeping, disciplinary etc) with support from line manager and HR
- Structured and organized team communication to ensure team is always aware of current focus/initiatives/performance etc (weekly/monthly EMT’s)
- Monthly team coaching sessions to communicate objectives, set goals and follow up on progress - one on one coaching sessions as identified and agreed with team members
- Create a store environment geared to deliver a great employee and customer experience you are proud of to achieve sales and profit KPIs
- Analyze results daily, weekly and develop strategies to improve with the team
- Manage time, establish priorities and delegate effectively to meet objectives and KPI’s

**Store Operations**
- Ensure adherence to process/systems/SOPs, ensuring you understand and manage the store according to latest SOPs and that you know all systems requirements
- Ensure comprehensive checklists are adhered to daily, weekly, monthly as required
- Accountable for all controls and sign off
- Oversee all daily movements in store
- Maintain desirable and favourable inventory levels, work closely with suppliers on out of stocks, overstocks, incorrect stock, launches etc
- Report accurately from receiving to stock room to sales floor - stock received, stock on hand, stock losses, write-offs, breakages, returns, recalls, IBTs to sales as per SOPs.
- Prepare, co-ordinate and ensure complete and accurate physical stock inventory as required weekly including stocktakes.
- Execute and maintain new launch displays, collateral placement etc
- Maintain VM/ signage, store layout & displays - as per guidelines/SOPs
- Develop and maintain strong working relationships with all suppliers and airport management, work

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