Technical Service Desk Agent

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

Job SummaryThe MS Service Desk Agent is a critical role that requires excellent communication and problem-solving skills. As the first point of contact for clients and vendors, you will be responsible for handling incoming calls, chat requests, and tickets, and providing timely and effective solutions to resolve incidents or service requests.Key...

National retailer is looking for a Service Desk Agent to to provide first-line support service to all their stores, HO, DC, and to administer the day-to-day operations of the Service DeskDuties: Service desk support (hardware and software) - Support ticket management (requests and incidents via email):- Telephonic supportService...

Job Title: Junior Service Desk AgentThe DLK Group (PTY) Ltd is seeking a highly skilled and motivated Junior Service Desk Agent to join our team. As the first point of contact for internal and external clients, you will be responsible for providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary.Key...

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have...

**Job Information**: Industry - Technical Support & Customer Services Work Experience - 5 years Education Level - Grade 12 or equivalent City - Sea Point, Cape Town Province - Western Cape Country - South Africa Postal Code - 8005 - Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction,...

**Job Information**: Date Opened - 30/04/2024Job Type - Full timeIndustry - Technical Support & Customer ServicesWork Experience - 5 yearsEducation Level - Grade 12 or equivalentCity - Sea Point, Cape TownProvince - Western CapeCountry - South AfricaPostal Code - 8005- Our Service Desk team is responsible for 1st Line Support to our customers. With a strong...

Job SummaryThe MS Service Desk Agent is the primary point of contact for clients and vendors. The role involves taking calls, chat requests, or tickets and handling resulting incidents or service requests in accordance with standard operating procedures and expectations.Key ResponsibilitiesKey responsibilities include receiving, logging, validating, and...

FunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2Key Roles and Responsibilities:Receive, log, validate and diagnose...

First line IT service desk and support agent who is responsible to receive and log all requests and incidents reported by users accurately and efficiently as per the agreed process in a way that provides the user with a positive experience of IT. **Duties and Responsibilities** All incidents to be managed promptly by answering of inbound telephone calls -...

Cape Town, South Africa | Posted on 15/10/2024 The Junior Service Desk Agent will be the first point of contact for internal and external clients seeking technical assistance. This role requires providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary. The ideal candidate will have a solid foundation in IT...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands! Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods,...

We are seeking a Call Desk Agent for our client site in Cape Town, Western Cape. Requirements - Call Desk Agent required to ensure that the agreed standards in respect of length of incident, wrap up time, log-on time and updating of database are maintained while ensuring that the incident is directed to the correct channels. Qualifications and experience...

**AVI LIMITED** is proud to be home to many of South Africa’s leading and most beloved brands. As a publicly listed company on the Johannesburg Stock Exchange and a key player in the FMCG market, our diverse portfolio boasts over 50 brands across various categories, including hot beverages, snacks, frozen foods, personal care products, and fashion. We...

Job SummaryWe are seeking a highly skilled and customer-focused Junior Service Desk Agent to join our team at DLK Group (PTY) Ltd. As the first point of contact for internal and external clients, you will be responsible for providing exceptional technical assistance and support.Key ResponsibilitiesRespond promptly to user inquiries via phone, email, and...

The Junior Service Desk Agent will be the first point of contact for internal and external clients seeking technical assistance. This role requires providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary. The ideal candidate will have a solid foundation in IT principles, relevant certifications, and experience...

Job DescriptionThe Junior Service Desk Agent will be the first point of contact for internal and external clients seeking technical assistance. This role requires providing exceptional customer service, troubleshooting IT issues, and escalating problems as necessary. The ideal candidate will have a solid foundation in IT principles, relevant certifications,...

Front Desk Agent (8724) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Front Desk Agent (11512) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

Front Desk Agent (13254) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...