ERP System Software Specialist

1 week ago

Johannesburg, Gauteng, South Africa HRS Staffing Solutions Full time

ERP System Software Assistant Job Description

**Job Summary**

HRS Staffing Solutions is seeking an experienced ERP System Software Assistant to join our team. As an ERP System Software Assistant, you will be responsible for providing technical support and maintenance for our ERP system, ensuring seamless operation and optimal performance.

**Key Responsibilities**

* Assist with ongoing maintenance of existing software products and participate in the development of new and enhanced ERP system products and solutions
* Provide communication and problem-solving skills to deliver support services for business applications
* Responsible for the following systems/apps: SAP, Evolve, and Xperteck
* Provide application support to users, answer, identify issues, and provide suggestions and long-term solutions
* Investigate and analyze system issues to determine cause of issues and appropriate corrective action
* Provide system knowledge and consultancy for divisional and cross-divisional projects, ensuring that business process requirements are met, and best practice is achieved
* Pre and post information systems implementation, and support with process owners
* Contribute to the Help Desk knowledge base
* Review and recommend continuous improvement of the systems and support processes
* Document technical information and processes for existing and newly developed functionality to provide suitable and up-to-date system support

**Requirements**

* Diploma/Certificate in Information Technology: System support or similar
* Solid experience of supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years
* Experience in database systems, reporting, and query tools
* Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff
* Effective time management skills and ability to prioritize work assignments

**Working Environment**

This role is ideal for individuals who are passionate about technology and have a strong desire to work in a dynamic and fast-paced environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.

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