ERP System Software Specialist

2 months ago

Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full time
ERP System Software Assistant Job Description

We are seeking a highly skilled ERP System Software Assistant to join our team at Staff Solutions Recruitment. As an ERP System Software Assistant, you will play a critical role in the ongoing maintenance of existing software products and the development of new and enhanced ERP system products and solutions.

Key Responsibilities:
  • Assist with the maintenance of existing software products and participate in the development of new and enhanced ERP system products and solutions.
  • Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
  • Provide communication and problem-solving skills to deliver support services for business applications.
  • Develop and maintain knowledge of SAP and other relevant systems.
  • Provide proactive support to internal staff and external customers.
  • Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
  • Investigate and analyse system issues to determine the cause of issues and appropriate corrective action.
  • Provide system knowledge and consultancy for divisional and cross-divisional projects.
  • Contribute to the Help Desk knowledge base and document technical information and processes.
  • Ensure data quality and integrity within the system.
  • Monitor critical services and systems.
  • Provide clear and professional communication to colleagues, customers, and suppliers.
  • Carry out system maintenance tasks and processes to agreed schedules.
  • Manage relationships with approved suppliers.
Requirements:
  • Diploma or Certificate in Information Technology: System support or similar.
  • Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years.
  • Experience in database systems, reporting, and query tools.
  • Excellent written and verbal communication skills at all levels of the business.
  • Effective time management skills and ability to prioritize work assignments.
  • Analytical skills and ability to solve problems.
  • Able to build and maintain business relationships.
  • Desire to learn and grow within the organisation.
  • Strong team player.

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