ERP System Software Specialist
2 months ago
We are seeking a highly skilled ERP System Software Assistant to join our team at Staff Solutions Recruitment. As an ERP System Software Assistant, you will play a critical role in the ongoing maintenance of existing software products and the development of new and enhanced ERP system products and solutions.
Key Responsibilities:- Assist with the maintenance of existing software products and participate in the development of new and enhanced ERP system products and solutions.
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
- Provide communication and problem-solving skills to deliver support services for business applications.
- Develop and maintain knowledge of SAP and other relevant systems.
- Provide proactive support to internal staff and external customers.
- Analyse recurring incidents on the service desk and solve through interaction with key stakeholders.
- Investigate and analyse system issues to determine the cause of issues and appropriate corrective action.
- Provide system knowledge and consultancy for divisional and cross-divisional projects.
- Contribute to the Help Desk knowledge base and document technical information and processes.
- Ensure data quality and integrity within the system.
- Monitor critical services and systems.
- Provide clear and professional communication to colleagues, customers, and suppliers.
- Carry out system maintenance tasks and processes to agreed schedules.
- Manage relationships with approved suppliers.
- Diploma or Certificate in Information Technology: System support or similar.
- Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years.
- Experience in database systems, reporting, and query tools.
- Excellent written and verbal communication skills at all levels of the business.
- Effective time management skills and ability to prioritize work assignments.
- Analytical skills and ability to solve problems.
- Able to build and maintain business relationships.
- Desire to learn and grow within the organisation.
- Strong team player.
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