Customer Service Representative
7 days ago
The Support Agent is a vital member of our customer service team, responsible for delivering exceptional service and assistance to our clients. This role involves providing timely and effective communication, problem-solving, and relationship-building skills to ensure client satisfaction.
Key ResponsibilitiesReception- Respond to customer inquiries and concerns in a professional and courteous manner.
- Transfer calls and emails to the appropriate department and provide support as needed.
- Take detailed messages and maintain accurate records.
- Address client queries and provide solutions to technical issues with a thorough understanding of our products and services.
- Coordinate technician visits, schedules, and follow-up calls to ensure customer satisfaction.
- Monitor and respond to emails and WhatsApp group communications, including closing relevant tickets.
- Ensure an exceptional customer experience by building rapport and making clients feel welcome.
- Complete daily reports on calls and repairs, submitting them to the Department Manager.
- Verify technician activities and maintain accurate record-keeping in Zoho.
- Confirm customer appointments prior to technician visits.
- Manage customer interactions effectively, ensuring correct data capture and prompt action from the technical support team.
- Uphold and champion VaultGroup's values in all interactions.
- Matric / Grade 12 / National Senior Certificate.
- Previous experience in customer service or a related field is advantageous.
- Strong communication skills, both verbal and written.
- Computer literacy.
- Excellent problem-solving abilities.
- Ability to handle customer interactions with professionalism and discretion.
- Organisational skills and attention to detail.
- Proactive and solutions-oriented mindset.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
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