Non-Motor Claims Team Manager

2 weeks ago


Sandton, South Africa Guardrisk Full time
Job Overview

This role involves overseeing the day-to-day and non-motor claims handling process for various products, focusing on supervisory responsibilities.

Key Tasks
  1. Managing the settlement of non-motor own damage claims according to policy guidelines and operational protocols.
  2. Ensuring claims are resolved within specified timeframes and Service Level Agreements (SLAs).
  3. Engaging in negotiation with clients and brokers on behalf of underwriters to achieve mutually agreeable settlements.
  4. Fostering strong working relationships with external claims assessors and service providers.
  5. Delivering excellent client service by keeping clients/brokers informed about claim progress.
  6. Maintaining a reliable diary system for efficient task management.
  7. Providing support for occasional tasks as needed.
  8. Updating and maintaining accurate reserve records.
  9. Timely processing of payment requests.
  10. Effectively managing outstanding claims volumes.
  11. Responding promptly to emails and phone calls.
  12. Maintaining accurate records.
  13. Task prioritization and management.
  14. Leading a defined area within the claims department and offering technical guidance when necessary.


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