Non-motor Moderator

**Business Unit**:Discovery Insure

**Function**:Claims Administration

**Date**:22 Jan 2025

**Discovery - Insure**

**Non-Motor Moderator - Jewellery**

**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

**About Discovery Insure**
- Discovery Insure is committed to creating a nation of great drivers and building better businesses through our innovative Shared-value Insurance model. Discovery Insure is South Africa’s fastest growing short-term insurance company with comprehensive products that provide protection against current and emerging risks facing clients in the motor, home and business insurance sectors. Vitality Drive, an internationally-recognised and award-winning programme, is a key differentiator in the market that incentivises and rewards clients for driving well. The Vitality Drive programme has been scaled to local and international markets which now include Europe and the Middle East. The company employs over 1 000 people who are committed to putting our customers and financial advisers first by providing unique and innovative solutions and cover.

**Key Purpose**
- The purpose of the role is to determine the quantum and merit of non-motor jewellery claims. The Jewellery Moderator is responsible for providing technical expertise, supporting claims, and ensuring the most fair and accurate settlement amount of the claim.

**Areas of responsibility may include but are not limited to**
- Moderate jewellery claims with a focus on claim validity, accuracy and fairness
- Assist claims in quantifying claims within delegated thresholds, ensuring alignment with financial risk management policies.
- Offer specialist support on jewellery-related claims, including valuations, diamond verification, and settlement reviews.
- Identifying what is required and outstanding from assessor / client
- Verifying and correcting all replacement values to ensure best possible cost
- Managing relationships with internal and external stakeholders
- Ensuring maximum possible savings are achieved on all claims moderated
- Reporting on all moderated claims to show savings achieved
- Identifying and escalating matters to claims and procurements teams where necessary
- Identifying opportunities in the non-motor environment that will improve costs and efficiencies

**Technical Skills and Knowledge**
- Computer literate (MS Word, Power Point, Excel, Outlook)
- Investigative skills
- High attention to detail
- In depth knowledge of electronic goods
- Data analysis and reporting
- Relationship building skills
- Negotiating skills
- Leadership skills
- Procurement principles
- Claims non-motor assessing knowledge

**Education and Experience**

**Education**:

- Matric (Essential)
- Short-term insurance qualification (Advantageous)
- Tertiary qualification (Advantageous)

**Minimum Experience**:

- 2-5 years experience in the jewellery retail industry (e.g. valuations, sales, quotations, diamond verification)
- 2-3 years experience in short-term insurance claims
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.