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Motor Claims Technician

3 weeks ago

Sandton, South Africa Momentum Metropolitan Holdings Full time

Introduction

To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

Role Purpose

To attend to day to day motor and non-motor claims handling across various products and to provide supervisory oversight over a defined area and handling /settling motor own damage claims in accordance with applicable policies and standard operating procedures.

**Requirements**:

- Matric
- Computer Literacy(MS Word, Outlook and Excel)
- Comfortable with insurance systems
- Insurance qualification or studying towards
- 60 FAIS credits
- RE exams for representatives
- Minimum 5 years of experience in commercial motor claims

Duties & Responsibilities
- Handling and settling claims within stipulated time frames and as per SLA’s in place
- Entering into settlement negotiations with clients/brokers on behalf of underwriters
- Negotiating with various claims assessors and other related service providers
- Providing clients/ brokers with the highest standard of service
- Providing clients / brokers with feedback on claim progress at all times
- Ensuring diary system is implemented and adhered to at all times
- Rendering of assistance from time to time with adhoc tasks
- Maintaining and updating reserves
- Attending to payment requests
- Managing outstanding claims volumes
- Accurate record keeping
- Proper time keeping and task prioritization/ management
- Attending to any other tasks as may be assigned from time to time

Competencies
- Good interpersonal skills
- Negotiation skills
- Communication skills
- Attention to Detail
- Ability to work under pressure
- Team player

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.