Non-Motor Claims Technician MMH241014-3

3 days ago


Sandton, South Africa Guardrisk Full time

To attend to day to day and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

Disclaimer: As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

To attend to day to day and non-motor claims handling across various products and to provide supervisory oversight over a defined area.

Requirements
  • Matric
  • Computer Literacy (MS Word, Outlook and Excel)
  • Comfortable with Insurance Systems
  • Insurance qualification or studying towards
  • 60 FAIS credits
  • RE exams for representatives
  • At least 10 years of experience in a claims environment
  • Intensive knowledge of commercial insurance products and complex claims
Duties & Responsibilities
  • Handling /settling non-motor own damage claims in accordance with applicable policies and standard operating procedures
  • Handling and settling claims within stipulated time frames and as per SLA's in place
  • Entering into settlement negotiations with clients/Brokers on behalf of Underwriters
  • Negotiating with various claims assessors and other related service providers
  • Providing Clients/ Brokers with the highest standard of service
  • Providing Clients / Brokers with feedback on claim progress at all times
  • Ensuring diary system is implemented and adhered to at all times
  • Rendering of assistance from time to time with adhoc tasks
  • Maintaining and updating reserves
  • Attending to payment requests
  • Managing outstanding claims volumes
  • Timely responses to email and telephonic messages
  • Accurate record keeping
  • Proper time keeping and task prioritization/ management
  • Attending to any other tasks as may be assigned from time to time
  • Provide a supervisory function over a defined area within the claims department which shall include among others
  • Providing technical advice to the area where required
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