Field Claims Examiner
1 month ago
We are seeking a highly skilled and experienced Field Claims Examiner to join our team in Bloemfontein. This role involves assessing non-motor claims, verifying event descriptions, negotiating with clients and service providers, and settling claims within a delegated threshold.
About the Role- Investigate claims, verify event descriptions, and negotiate with clients and service providers
- Determine quantum and merit of non-motor claims
- Settle claims within a delegated threshold and according to contract conditions
The successful candidate will be responsible for:
- Receiving instruction from Claims Service Consultants and checking completion and correctness of documents
- Planning routes for claims, making arrangements, and contacting clients
- Identifying what is required and outstanding from clients
- Deciding on what must be investigated and whether specialist expertise is required
- Assessing risk to provide recommendations to underwriting
- Appointing specialist resources if required
- Interacting with the police, weather bureau, etc. to assess merit
- Comparing information collected to policy requirements and claim details presented
- Determining equivalent replacement and determining risk
- Deciding and negotiating on replacement/cash/claims card
- Authorizing repairs/cash settlement
- Writing Claims Report and updating the central claims file
- Handling and resolving client/broker complaints in a timely and fair manner
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Motor Claims Specialist Bloemfontein
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Non-motor Field Assessor
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