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IT Systems Manager
2 months ago
Our client is a renowned international organization dedicated to making a positive impact on society. With a strong focus on ethics and upliftment programs, they strive to create a better world through their innovative technology solutions.
Job SummaryWe are seeking an experienced IT Applications Manager to lead our shared services team. The successful candidate will be responsible for establishing efficient ITIL systems and processes, designing and implementing policies and governance frameworks, and fostering positive relationships with third-party vendors.
Key Responsibilities- Establish and maintain ITIL systems and processes to enhance shared services delivery
- Design and implement policies and governance frameworks for streamlined IT operations
- Implement and maintain user-friendly shared service applications
- Foster positive relationships with third-party vendors and ensure smooth system integrations
- Lead the design and delivery of essential shared services applications
- Collaborate on procurement innovation and ongoing system improvement efforts
- Provide hands-on support for user administration, configuration, and system maintenance
- Generate insightful reports and manage software licenses effectively
- Drive strategic IS projects and oversee the software development life cycle
- Uphold strong data governance, GITC audit compliance, cybersecurity practices, and optimize application performance for enhanced user experiences
- Tertiary degree in Computer Science or related field, with ITIL certification
- Proven experience in application management, preferably in shared services
- Familiarity with Agile project management methodologies
- Strong communication and stakeholder management skills
- Customer-oriented with a focus on service excellence
- Experienced in managing organizational change related to IT systems
- Results-driven, accountable, and adept at managing multiple assignments effectively
