IT System Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Milkor Integrated Systems Full time

Are you looking for a challenging role that will test your technical skills and ability to problem-solve?

About the Job

Milkor Integrated Systems is seeking an IT Desktop Support professional to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees.

Key Responsibilities
  • System Installation and Configuration: You will be responsible for setting up and configuring PCs and software components to ensure optimal usability.
  • Troubleshooting and Repair: You will diagnose and resolve hardware and software issues, repairing or replacing damaged hardware as needed.
  • User Profile Management: You will create and manage employee profiles on PCs and networks.
  • Server Support: You will provide support and maintenance for servers, both online and offline.
  • System Upgrades: You will upgrade systems and software to ensure compatibility across all computers.
  • Security Management: You will install and update antivirus software to maintain user-level security.
  • Software and Hardware Testing: You will evaluate and test new software and hardware to ensure performance and compatibility.
  • User Support: You will act as the first point of contact for error reporting and provide technical support to users.
  • Department Collaboration: You will foster positive relationships with all departments and colleagues to facilitate smooth IT operations.
  • Reporting: You will report directly to the IT Manager on various IT support activities and issues.
  • Backup Operations: You will conduct daily backup operations to safeguard data.
  • Technical Documentation: You will manage and maintain technical documentation related to IT systems and processes.

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