CRM Workflow Manager

2 weeks ago


Cape Town, Western Cape, South Africa Recru-it Full time
Luxury Retail CRM Workflow Manager Job Description

We are seeking a skilled CRM Workflow Manager to join our team at Recru-it. The successful candidate will be responsible for managing and optimizing our client's Zendesk CRM workflow to enhance customer experience and streamline contact routing.

Main Responsibilities:
  • Optimize Zendesk routing to deliver exceptional customer service.
  • Collaborate with cross-functional teams to identify process improvement opportunities.
  • Administer Zendesk workflows, automations, and reporting.
  • Monitor and analyze performance metrics to drive continuous improvement.

Requirements:
  • Minimum 12 months experience with workflow and CRM systems.
  • Proficiency in administering Zendesk or similar customer support platforms.
  • Familiarity with Zendesk systems and best practices for contact routing and automation.

Skills and Knowledge:
  • Managing workflow and CRM platforms - implementing, maintaining, and optimizing.
  • Knowledge of workflow and CRM platforms primarily Zendesk.


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