CRM Workflow Manager
2 weeks ago
We are seeking a skilled CRM Workflow Manager to join our team at Recru-it. The successful candidate will be responsible for managing and optimizing our client's Zendesk CRM workflow to enhance customer experience and streamline contact routing.
Main Responsibilities:
- Optimize Zendesk routing to deliver exceptional customer service.
- Collaborate with cross-functional teams to identify process improvement opportunities.
- Administer Zendesk workflows, automations, and reporting.
- Monitor and analyze performance metrics to drive continuous improvement.
Requirements:
- Minimum 12 months experience with workflow and CRM systems.
- Proficiency in administering Zendesk or similar customer support platforms.
- Familiarity with Zendesk systems and best practices for contact routing and automation.
Skills and Knowledge:
- Managing workflow and CRM platforms - implementing, maintaining, and optimizing.
- Knowledge of workflow and CRM platforms primarily Zendesk.
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