Senior Network Infrastructure Engineer
3 weeks ago
Job Summary:
We are seeking a highly skilled Senior Network Infrastructure Engineer to join our team at Dimension Data. This role is responsible for ensuring a managed service is provided to all clients, ensuring their IT infrastructure and systems remain operational.
Key Responsibilities:
- Proactively monitor work queues and provide support to clients with highly technical or sophisticated tickets
- Work independently to perform operational tasks to resolve escalated incidents and requests in a timely manner within agreed SLA
- Provide third- to fourth-level support to all escalated incidents and requests, identifying root causes and responding to tickets where second- or third-line engineering teams were unable to fix the problem
- Capture all required and relevant information for immediate resolution and share knowledge with other engineers
- Communicate with other teams and clients to extend support, acting as an emergency contact as needed for critical client and business-impacting issues
- Ensure seamless shift handovers and highlight key escalated open tickets, highlighting upcoming operation-critical tasks to be carried out in the next shift
Requirements:
- Advanced degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
- At least one mid-level certification relevant to CoE, such as CCNP for networks or MCSA
- Scripting knowledge, such as Python or PERL
- Cross-technology skills, including Windows Server L4 and UNIX or Storage skills
- Substantial Managed Services experience, with excellent knowledge of ticketing tools, preferably Remedy and Service Now
- Experience working in multiple large Global Enterprise client outsourcing projects
What We Offer:
A competitive salary of $120,000 - $150,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.
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