Strategic Infrastructure Operations Leader
6 days ago
Job Title: Infrastructure Operations Manager
The successful candidate will be responsible for the operational management of our data center and network infrastructure, IT Security, end-user computing, and Service Desk. This includes day-to-day management of support teams, IT suppliers, ITIL processes, and practices, as well as associated reporting.
Key Responsibilities:
- Implement continuous improvement aligned with strategic direction and participate in IT-related strategy assessments.
- Provide operational inputs into hosted infrastructure, network, IoT, and cyber security strategies.
- Assist in formulating infrastructure technology, architecture, roadmap, and cyber security standards.
- Develop strategies for IT Operations, EUC, ITIL, and Service Desk, as well as Standard Operating Procedures.
- Ensure alignment to the horizontal IT strategic integration.
- Plan, negotiate, and implement optimal technology services without compromising system integrity.
- Provide 360-feedback on interactions with the business to align and prioritize IT operational aspects.
- Oversee day-to-day IT operations.
Requirements:
- Minimum 10 years of experience in network, data center, IT service management, IT service desk, and cyber security environments.
- Experience in operational technology is an added advantage.
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