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ERP System Software Assistant
2 months ago
We are seeking an experienced ERP System Software Assistant to join our team at Staff Solutions Recruitment. As an ERP System Software Assistant, you will be responsible for providing technical support and maintenance for our ERP system.
Key Responsibilities:
- Assist with ongoing maintenance of existing software products and participate in the development of new and enhanced ERP system products and solutions.
- Work closely with various team members to use and enhance support tools, learn effective troubleshooting techniques, and increase product knowledge.
- Communicate and problem-solving skills to deliver support services for business applications.
- SAP knowledge is required.
- Provide proactive support to internal staff and external customers.
- Analyze recurring incidents on the service desk and solve through interaction with key stakeholders.
- Investigate and analyze system issues to determine the cause of issues and appropriate corrective action.
- Provide system knowledge and consultancy for divisional and cross-divisional projects ensuring that business process requirements are met, and best practice is achieved.
- Contribute to the Help Desk knowledge base, add quality articles relating to Problem Resolution about new and existing projects, types, and Sub Types.
Requirements:
- Diploma/Certificate in Information Technology: System support or similar.
- Solid experience in supporting and maintaining production computer systems in a customer-facing support environment of at least 5 years.
- Experience in database systems, reporting, and query tools.
- Excellent written and verbal communication skills at all levels of the business with technical and non-technical staff.
- Effective time management skills and ability to prioritize work assignments.
- Analytical.
- Ability to solve problems.
- Able to build and maintain business relationships.
- Desire to learn and grow within the organization.