ERP Systems Implementation Specialist

6 days ago

Johannesburg, Gauteng, South Africa Data Centrix Full time
Job Description:

As an ERP Systems Implementation Specialist at Data Centrix, you will play a crucial role in helping our clients achieve their business goals through the successful implementation of Sage ERP solutions. Your expertise in ERP consulting, project management, and technical support will enable you to formulate solutions that meet our clients' business needs and expectations in an efficient and timely manner.

Duties and Responsibilities:

  • Conduct analysis of client business processes and functional requirements, defining requirements with sufficient detail and clarity to allow technical solution proposal development and document these requirements.
  • Formulate solutions that will meet the clients' business needs and expectations in an efficient and timely manner.
  • Conduct project scoping and planning, as well as create successful implementation and provision of support.
  • Keep the client informed of progress made on project and manage any client requests so as to ensure client satisfaction.


ERP System Implementation and Support:

  • Implementation of various Sage products, i.e. SAGE 300 People, SAGE X3, requires scoping of project, designing and customising the solution to suit clients' requirements and specifications in line with sound Accounting/Financial principles.
  • Conduct UAT and train users on a new system to enable them to become self-sufficient in the use of the software which has been configured for their purposes.
  • Ensure a smooth integration of business processes after go-live, providing hands-on support to the customer on adoption of new system and during month end processes.
  • Client support as and when required.
  • Implement effective solutions to manage and resolve clients' concerns, challenges and pain points with installed products. This includes handling questions, solving problems, creating reports, performing upgrades, as well as ensuring the client's general satisfaction with the software and the company.
  • Configurations based on quarterly Impact Releases.
  • Resolve user and/or system errors timeously.
  • Regular weekly status updates to client on the project plan.

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