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Learning and Development Director

1 week ago

Cape Town, Western Cape, South Africa Callforceoutsourcing Full time

Job Overview

At Callforceoutsourcing, we are committed to providing exceptional customer service through our contact centre solutions. We are seeking a skilled Training Manager to join our team and play a key role in shaping our learning and development initiatives.

The successful candidate will have a strong background in training and development, with experience in designing and delivering training programs that meet business objectives. They will work closely with stakeholders to identify training needs and develop tailored solutions.

Key Responsibilities:

  1. Training Needs Analysis
    1. Work with stakeholders to identify training needs and develop a comprehensive understanding of the business requirements.
    2. Develop a training strategy that aligns with business objectives and meets the needs of employees.
  2. Instructional Design
    1. Design and develop engaging learning materials such as presentations, e-learning modules, and job aids.
    2. Collaborate with subject matter experts to develop accurate and relevant training content.
  3. Training Delivery
    1. Deliver training programs that meet business objectives and exceed employee expectations.
    2. Use adult learning principles to engage employees and promote knowledge retention.
  4. Monitoring and Evaluation
    1. Develop and implement evaluation frameworks to measure training effectiveness.
    2. Monitor agent performance post-training to identify gaps and offer remedial solutions.