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Chief Technology Officer

2 weeks ago


Durban, KwaZulu-Natal, South Africa Spar Group Limited Full time

Spar Group Limited is seeking a highly experienced Chief Technology Officer - Shared Services to lead the transformation of its technology capability into a comprehensive shared service underpinned by a service delivery mindset.

The successful candidate will be responsible for delivering technology shared services across the Spar Business, including technology, infrastructure, customer experience, and demand to deploy departments. This role requires a strong vision and leadership skills with demonstrable strategic, transformation, and direction-setting in a technology services environment.

Key Performance Areas:

  • Responsible for the delivery of technology shared services across the Spar Business.
  • Buils and implements 'technology as a service' vision, roadmap, and plans.
  • Develops the departmental budget in collaboration with the National IT Executive.
  • Leads the IT infrastructure and network strategy, defining and reporting on support metrics.
  • Leads the devices, telecommunication, and mobility strategies.
  • Leads the demand to deploy change management programme.
  • Creates a service catalogue, service management operating model via shared services and relevant management frameworks for various portfolios.
  • Reviews maturity & progress of ITSM Service Management framework/ITIL implementation & adoption.
  • Continuously monitors and evaluates service performance.
  • Reviews and selects a demand methodology and governance framework that encompasses Change Demand and Prioritisation and Programme Management.
  • Leads the IT business continuity strategy, aligned with the overall business continuity strategy, reporting on IT continuity metrics.
  • Ensures compliance with and monitoring of technical security strategies, regulations, standards, and best practices.
  • Accounts to the National IT Executive, Finance, Legal and other stakeholders on defined Key Performance Metrics for technology shared services.
  • Provides inspirational leadership and leads high-performing teams.
  • Forms strategic relationships with senior key business stakeholders.