ServiceNow Solutions Architect

4 days ago


Cape Town, Western Cape, South Africa Impact tech Inc Full time

Impact Tech Inc is a global consulting and implementation partner seeking an experienced ServiceNow Solutions Architect to join its brand-new Cape Town team. The ideal candidate will have at least 5 years of hands-on experience in ServiceNow consulting, particularly in ITSM Pro, ITOM, HRSD, APM, and SPM.

The successful candidate will work closely with the Head of Practice and the Head of Operations to architect and manage the end-to-end implementation of scalable ServiceNow solutions. They will also collaborate with business leaders and technical teams to gather requirements and turn them into actionable, robust ServiceNow solutions.

A key member of the team, the ServiceNow Solutions Architect will champion best practices, ensuring solutions align with client requirements and long-term platform sustainability. They will oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met.

The role requires a proven ability to mentor and lead teams in delivering high-quality technical solutions. Strong communication skills are essential to explain complex technical concepts to both technical and executive stakeholders.

  • Lead ServiceNow Implementations: Architect and manage the end-to-end implementation of scalable ServiceNow solutions.
  • Client Collaboration: Work closely with business leaders and technical teams to gather requirements and turn them into actionable, robust ServiceNow solutions.
  • Best Practices & Standards: Champion ServiceNow best practices, ensuring solutions align with both client requirements and long-term platform sustainability.
  • Mentorship & Leadership: Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence.


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