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ServiceNow Technical Lead

2 weeks ago

Cape Town, Western Cape, South Africa IOCO Full time

About the Role:

We are seeking a highly skilled ServiceNow technical lead to join our team at IOCO. As a key member of our organization, you will be responsible for designing and managing our ServiceNow platform.

The ideal candidate will have a strong background in ServiceNow development and administration, with experience in creating scalable solutions, optimizing performance, and ensuring alignment with business goals. You will also handle day-to-day administration and support tasks, including leading development initiatives, automating processes, and maintaining the system.

Key Responsibilities:

  • Own and evolve the ServiceNow architecture, ensuring alignment with business objectives and long-term strategy.
  • Develop and implement ServiceNow solutions, including custom applications, integrations, scripts, and workflows.
  • Perform daily administration of the ServiceNow platform, including user management, access controls, system upgrades, and security configurations.
  • Manage service requests, incident resolutions, and troubleshooting to maintain optimal platform performance and minimize downtime.
  • Create, manage, and deploy ServiceNow catalogue items, reports, dashboards, and automation solutions to improve operational efficiency.
  • Ensure adherence to ITSM best practices and maintain compliance with governance frameworks and security policies.
  • Monitor system performance, conduct regular audits, and perform maintenance activities to ensure the health and stability of the platform.
  • Collaborate with cross-functional teams to provide training, support, and guidance on ServiceNow usage and best practices.
  • Develop and maintain comprehensive documentation for system configurations, workflows, and operational procedures.
  • Lead the integration of ServiceNow with other enterprise applications and external systems.

Requirements:

  • A minimum of 6+ years of ServiceNow Development and Administration experience, including operational tasks such as catalogue maintenance and system updates.
  • Strong expertise in ServiceNow modules such as ITSM, ITOM, ITBM, HRSD, or CSM.
  • Proven experience as a ServiceNow Architect, with at least 2 years of hands-on experience in ServiceNow design and development.