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Retail Operations Manager

1 month ago

Richards Bay, KwaZulu-Natal, South Africa Armstrong Appointments Full time
Job Title: Retail Operations Manager

Armstrong Appointments is seeking an experienced Retail Operations Manager to oversee multiple sites encompassing multi-store levels to include franchised brands of; Retail, Quick serve restaurants, Supermarkets, Filling stations.

Main Responsibilities:
  • Negotiate and secure profitable contracts.
  • Handle CCMA Cases
  • Manage multiple regions and sites
  • Develop and implement sales and profitability strategies
  • Lead companies into new markets segments
  • Enhance brand awareness and engagement
  • Introduce profit-driven initiatives
  • Build a self-reliant network of franchisees
  • Establish standardization of key supplier and contractor specifications
  • Roll out promotional strategies and operational manuals
  • Accelerate brand awareness, sales, and category profitability
  • Foster customer service excellence
  • Franchisee KPI achievement
  • Brand compliance
  • Staff recruitment and training
  • Launching stores and site selections
  • Implement turnaround strategies and improve existing processes
  • Manage back-end areas including P&L, marketing, promotions, product development, and visual merchandising
  • Lead the launch, opening, management, and optimization of retail outlet conversions
  • Oversee all franchisees and evaluate performance
  • Operations advisor on key financial and operational areas
Requirements:
  • Position related tertiary qualification required.
  • Min 5-7 years experience in a Regional / Area / Operations Manager role
  • Min 5-7 years experience in Franchisee / Fuel / Retail Operations
  • Drivers license
  • Available to travel between sites & regions
  • Computer literate (MS Office & Google Suite)
  • Point of Sales / Arch / Winbranch / AURA / GAAP experience (adv)
Key Skills:
  • Leadership and Teamwork
  • Critical thinking and problem solving
  • Communication Skills
  • Effective Time Management
  • Adaptability
  • Fast Learner
  • Computer Skills
  • Customer Service
  • Ability to Work Under Pressure
  • Ability to Multitask
  • Project Management
  • Administration Skills