Operations Director

2 weeks ago


Cape Town, Western Cape, South Africa abc Full time
Job Title: Operation Manager

At abc, we are seeking a highly skilled Operation Manager to lead our call centre team and drive business growth.

Key Responsibilities:

  • Manage the overall operations and performance of the call centre team to ensure exceptional customer service and high-quality service delivery.
  • Implement and monitor processes to improve efficiency, productivity, and quality of service delivery.
  • Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Lead and manage operation projects, including transition and onboarding of new clients.
  • Analyze data and metrics to identify areas for improvement and implement changes to drive business growth.
  • Ensure compliance with company policies and regulations.

Requirements:

  • Excellent communication and leadership skills.
  • Proven experience in a managerial role within a BPO or call centre environment.
  • Strong problem-solving and decision-making abilities.
  • Minimum of 3 years of experience in a similar role.
  • Experience in call centre, insurance, healthcare, utilities, or financial services industries.

What We Offer:

A competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.



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