Product Lead for Geology and Exploration Team

2 weeks ago


Johannesburg, Gauteng, South Africa Micromine Full time

About This Opportunity

We are seeking a highly skilled Product Specialist Team Lead to join our team in Bryanston Office, Johannesburg. As the Product Specialist Team Lead, you will be responsible for leading our team of Product Specialists to deliver high-quality pre and post-sales outcomes within the AMEE region.

Your primary responsibilities will include:

  • Leading a team of 5-10 Product Specialists to optimize performance and provide 360-degree managerial support.
  • Developing and maintaining long-term customer relationships in tandem with Account Managers.
  • Providing telephone, email, and face-to-face support for Micromine license holders.
  • Ensuring enhancement requests, bugs, and development issues are raised and resolved.
  • BETA testing new products and versions, providing feedback on new features, and assessing impacts on support procedures and documentation.
  • Conducting training with customers, as well as in-house training for new staff, including a mix of in-person and online sessions.
  • Assisting the Sales team with technical support during pre-sales demonstrations, trade shows, and other promotional events.

About You

You will have a background in operational exploration or mining roles, or experience working for a mining technology company. Key skills and qualifications include:

  • A tertiary qualification in Mining Engineering or Geology.
  • Expertise with using general-purpose mining software.
  • An understanding of mining concepts such as mine planning, mine scheduling, resource modeling, and implicit modeling.
  • The ability to write and speak English and any other language skills beneficial.


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