Documentation Specialist
1 month ago
We are seeking a skilled Documentation Specialist to join our team on a contract basis. This role offers stability, growth, attractive rates, and a great working environment.
Job Description:
The successful candidate will create, develop, plan, write, and edit operational, instructional, maintenance, or test procedures for paper, multimedia, web-based publications, and user sites. They may produce content for embedded user assistance technology. The individual will conduct interviews with various users and technical staff to gather data for documentation, research and translate technical information into manuals and/or web-based documents for non-technical and technical users.
Key Responsibilities:
- Develop clear and concise materials, taking care of editing and proofreading tasks
- Update and maintain a library of service catalogues and associated documents such as RACI's etc.
- Revise or rewrite existing technical documentation
- Research and gather information and study target audiences
- Test whether users understand newly developed material
- Collaborate with relevant stakeholders to ensure that the subject is understood
- Work closely with printers, illustrators, graphic designers, translators, and other relevant professionals
- Stay up-to-date with the latest trends and developments in the industry
- Compile information by order of usability
- Organize all documents into the database and make copies for data security
Requirements:
- Ability to conduct proper subject matter research to enable the writing of relevant material
- Ability to do effectively plan out any development requirements
- Excellent communication skills to be able to transfer knowledge without resorting to complex language
- Ability to apply critical thinking to sift through relevant vs irrelevant information
- Knowledge of writing software tools
- Excellent written and verbal communication skills
- Efficiency in proof reading
- Ability to interact with all stakeholders – technical and non-technical
- Ability to explain technical concepts to non-technical people
- Basic project management skills
Salary: $60,000 - $80,000 per annum, depending on experience.
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