Network Operations Shift Manager

2 weeks ago


Johannesburg, Gauteng, South Africa TalentCru Full time

We are seeking a seasoned professional to oversee 24/7/365 network operations at TalentCru. The successful candidate will coordinate shift workers, ensure continuous site monitoring, handle corrective intervention tickets, and provide Tier 2 network support, including escalation management.

Job Description:

TalentCru is an innovative company that requires a skilled Network Operations Shift Manager to lead our global infrastructure team. As a key member of our team, you will be responsible for coordinating shift schedules, managing resources, and optimizing workforce productivity to ensure seamless network operations.

Key Responsibilities:
  • Coordinate shift workers and ensure continuous site monitoring
  • Handle corrective intervention tickets and provide Tier 2 network support
  • Manage escalations efficiently, documenting and communicating with relevant stakeholders
  • Collaborate with higher-tier support teams and external vendors for seamless operations
Requirements:

To succeed in this role, you will need:

  • 3-5 years of experience in coordinating shifts, managing resources, and optimizing workforce schedules
  • Substantial experience in network operations with a focus on site monitoring, corrective intervention, and Tier 2 support
  • Strong background in network operations, with hands-on experience in monitoring tools and troubleshooting
  • Skilled in resolving network issues efficiently and minimizing service disruptions
Benefits:

As a Network Operations Shift Manager at TalentCru, you can expect:

  • A competitive salary: $85,000 - $115,000 per year, depending on location and experience
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Ongoing training and development opportunities to enhance your skills and career progression

TalentCru offers a dynamic work environment with a talented team of professionals who share a passion for innovation and excellence. We are committed to providing a safe, inclusive, and supportive workplace that encourages collaboration, creativity, and growth. If you are a motivated and experienced Network Operations Shift Manager looking for a new challenge, we encourage you to apply.



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