Network Operations Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa FACT Full time

Job Summary
FACT is seeking a skilled Network Operations Specialist to monitor and maintain our network infrastructure.

Key Responsibilities
Monitor network/service alarms and complaints from customers.
Dispatch tickets and track their progress until closure.
Evaluate alarms and complaints, escalating issues to stakeholders as necessary.
Supervise personnel to distribute, escalate, and close problem tickets in accordance with contract requirements.
Utilize TEMS and Actix for post-processing tasks and analyze network performance data.
Develop proficiency in Excel for data analysis and reporting.

Requirements
Proficiency in network monitoring and maintenance tools.
Excellent analytical and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Strong communication and collaboration skills.



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