Strategic Network Enhancement Specialist
2 days ago
Dante Personnel seeks a skilled professional to fill the role of Senior Business Development Partner.
The ideal candidate will have a strong background in telecommunications, with experience in network management, customer experience improvement, and strategic planning.
Key Responsibilities:- Network Quality Management: Ensure that the MTN Fixed Network is fit for purpose, consistent, and meets both external and internal customer requirements.
- Customer Experience Improvement: Promote continuous improvements in the TFLS environment, investigate current processes, operations, and monitoring, and provide sustainable improvement plans.
- Strategic Input: Give input into the areas strategy and assist in translating it into near-term plans to improve or stabilize the Fixed Network.
- Operations Management: Accountable for the reporting and analysis of the MTN Fixed Network, identify and rectify challenges and risks that may impact the MTN Fixed Network.
- Service Adherence: Work with all sectors and process owners to analyze and identify problems and define solutions which will align with all global processes.
- Governance: Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.
- Communication and Coordination: Support the development and maintenance of sound interworking between Network Quality Management and other departments.
- Report Management: Reporting on key Network Metrics to internal stakeholders.
- People and Culture: Advocate Customer Centricity always.
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