Strategic Network Enhancement Specialist

2 days ago


Benoni, Gauteng, South Africa Dante Personnel Full time
Job Description

Dante Personnel seeks a skilled professional to fill the role of Senior Business Development Partner.

The ideal candidate will have a strong background in telecommunications, with experience in network management, customer experience improvement, and strategic planning.

Key Responsibilities:
  • Network Quality Management: Ensure that the MTN Fixed Network is fit for purpose, consistent, and meets both external and internal customer requirements.
  • Customer Experience Improvement: Promote continuous improvements in the TFLS environment, investigate current processes, operations, and monitoring, and provide sustainable improvement plans.
  • Strategic Input: Give input into the areas strategy and assist in translating it into near-term plans to improve or stabilize the Fixed Network.
  • Operations Management: Accountable for the reporting and analysis of the MTN Fixed Network, identify and rectify challenges and risks that may impact the MTN Fixed Network.
  • Service Adherence: Work with all sectors and process owners to analyze and identify problems and define solutions which will align with all global processes.
  • Governance: Keep abreast of updates relating to statutory and ICT industry issues and ensure compliance.
  • Communication and Coordination: Support the development and maintenance of sound interworking between Network Quality Management and other departments.
  • Report Management: Reporting on key Network Metrics to internal stakeholders.
  • People and Culture: Advocate Customer Centricity always.


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