IT Support Specialist

4 weeks ago


Randburg, Gauteng, South Africa FirstRand Bank Limited Full time

About the Role

We are seeking a skilled IT Help Desk Technician to join our team at FirstRand Bank Limited. As a key member of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.

Key Responsibilities

  • Provide high-level support on complex problem resolution, advise on new established systems, and ensure alignment to SLA's and agreed standards.
  • Drive business profitability in the context of cost management through Information technology solutions.
  • Translate Business Strategies into actionable goals and execute relevant IT Help Desk initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
  • Solve IT Help Desk user queries and problems, provide high-level support on complex problem resolution, and advise on new established systems.
  • Manage the incident to completion of IT Help Desk queries by trouble-shooting end-user functional issues and resolve or escalate to senior applications administrator/functional/technical support where necessary.

Requirements

  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and collaboration skills.
  • Strong team player.

About Us

FirstRand Bank Limited is an equal opportunities employer and supports the recruitment and advancement of individuals with disabilities. We are committed to creating a diverse and inclusive work environment that values and respects all employees.


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