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Retail Store Manager
2 months ago
We are seeking a highly skilled and experienced Retail Assistant Manager to join our team at Eskort. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our retail stores, ensuring exceptional customer service, and driving sales growth.
Key Responsibilities:- Stock Management: Place orders with suppliers, manage deliveries, and maintain accurate stock levels.
- Housekeeping: Ensure store cleanliness, maintain HACCP standards, and observe OHSA hazards.
- Employee Management: Recruit, onboard, and train new employees, manage employee relations, and promote employee wellness.
- Store Organisation: Create attractive displays, manage non-moving items, and maintain store shelves.
- Cash Management: Manage daily cash ups, minimize cash losses, and maintain the safe.
- Customer Service: Deliver exceptional customer service, analyze customer complaints, and lead brand loyalty.
- System Administration: Manage staff clockings, maintain Meat Matrix, and ensure physical security.
Requirements:
- Grade 12 (Non-Negotiable)
- Diploma/Degree in Retail or Business or related qualification
- Minimum 5 years experience in retail, ideally in a supervisory or leadership level
- Prior knowledge and experience in management of inventory, buying, staff, products merchandising, costs, and profitability
- Knowledge of stock management systems, FMCG environment, and related legislation
- Excellent verbal and written communication skills, proficient in MS Office Suite, and analytical skills
What We Offer:
- A dynamic and supportive work environment
- Opportunities for career growth and development
- A competitive salary and benefits package