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Retail Store Manager

2 months ago


Pretoria, Gauteng, South Africa Eskort Full time
Job Title: Retail Assistant Manager

We are seeking a highly skilled and experienced Retail Assistant Manager to join our team at Eskort. As a key member of our retail operations team, you will be responsible for overseeing the day-to-day activities of our retail stores, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities:
  • Stock Management: Place orders with suppliers, manage deliveries, and maintain accurate stock levels.
  • Housekeeping: Ensure store cleanliness, maintain HACCP standards, and observe OHSA hazards.
  • Employee Management: Recruit, onboard, and train new employees, manage employee relations, and promote employee wellness.
  • Store Organisation: Create attractive displays, manage non-moving items, and maintain store shelves.
  • Cash Management: Manage daily cash ups, minimize cash losses, and maintain the safe.
  • Customer Service: Deliver exceptional customer service, analyze customer complaints, and lead brand loyalty.
  • System Administration: Manage staff clockings, maintain Meat Matrix, and ensure physical security.

Requirements:

  • Grade 12 (Non-Negotiable)
  • Diploma/Degree in Retail or Business or related qualification
  • Minimum 5 years experience in retail, ideally in a supervisory or leadership level
  • Prior knowledge and experience in management of inventory, buying, staff, products merchandising, costs, and profitability
  • Knowledge of stock management systems, FMCG environment, and related legislation
  • Excellent verbal and written communication skills, proficient in MS Office Suite, and analytical skills

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • A competitive salary and benefits package