Strategic Experience Designer
6 days ago
At IQbusiness South Africa, we're passionate about driving sustainable growth across the continent. Our purpose is to empower individuals and businesses to thrive.
About the RoleWe're seeking a highly skilled CX Designer to join our Experience Innovation team. This strategic and design-focused position will play a crucial role in improving customer interactions through research, journey mapping, and innovative design solutions.
Key Responsibilities- Design and implement customer experience strategies that enhance satisfaction and business outcomes.
- Conduct qualitative and quantitative research to understand customer behaviors, motivations, and pain points.
- Develop end-to-end customer journey maps to identify friction points and opportunities for innovation.
- Create, test, and refine prototypes to validate design concepts and improve usability.
- Leverage customer insights, behavioral analytics, and usability testing to refine customer experiences.
- Partner with UX/UI Designers, Product Owners, Researchers, and Developers to design and implement customer-centric solutions.
We're looking for an experienced professional with a strong background in user research, journey mapping, design thinking, and digital experience design. If you have a minimum of 4 years of experience as a CX Designer, Service Designer, or related role in a design-driven environment, we'd love to hear from you.
Your expertise should include:
- Strong understanding of customer-first approaches and creative problem-solving skills.
- Proficiency in CX and design tools such as Figma, Miro, or equivalent.
- Experience in financial services or consulting is a plus.
As a member of our team, you'll have the opportunity to work on impactful projects, collaborate with like-minded professionals, and contribute to our mission of driving sustainable growth across Africa.
We're committed to creating a diverse and inclusive work environment that fosters personal and professional growth. If you're passionate about designing meaningful customer experiences, apply today
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