Operations Manager

2 months ago


Cape Town, Western Cape, South Africa Armstrong Appointments Full time
{"title": "Operations Manager", "description": "Job Summary

Armstrong Appointments is seeking a skilled Operations Manager to lead our technical support team. As a key member of our team, you will be responsible for overseeing the installation, maintenance, and troubleshooting of hardware and networking systems.

Key Responsibilities
  • Leadership and Management: Supervise and guide the technical support team, providing direction, training, and assistance. Develop and implement operational strategies to enhance efficiency and performance.
  • Technical Execution: Responsible for installation, configuration, and calibration of hardware components such as cameras, controllers, and access points according to technical specifications and site requirements. Conduct thorough testing and quality assurance checks to ensure proper functionality and performance of installed hardware.
  • Project Management: Oversee and manage installation teams, ensuring projects are completed on time and within budget. Develop detailed project plans and monitor progress to ensure smooth execution and timely completion.
  • Client Communications: Serve as the primary point of contact for clients during installation projects, providing regular updates and addressing concerns. Collaborate with clients to understand their requirements and ensure installations meet their expectations.
Requirements
  • Proven experience in a technical support or operations management role with a hands-on approach.
  • Extensive proficiency in hardware installation, configuration, and calibration techniques.
  • Strong understanding of networking principles, protocols, and technologies (TCP/IP, VLANs, DHCP, DNS).
  • Hands-on experience with diagnostic tools and equipment for hardware and network troubleshooting.
  • Demonstrated ability to analyze complex technical problems and implement effective solutions.
  • Excellent communication skills and ability to collaborate effectively with cross-functional teams.
", "lang_code": "en-US"}

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