Operations Manager
1 week ago
CourierIT invites suitably qualified candidates to apply for the Operations Manager position based in Cape Town. The role is responsible for managing CourierIT Operations, monitoring and controlling branch operations through intelligent planning in line with CourierIT Service Level Agreement.
Key Responsibilities:- Route Planning and Optimization
- Vehicle Allocation and Utilization
- Service Level Agreement (SLA) Management
- Vehicle Departure Time Management
- Late Delivery Management
- Cage Exception Report Management
- Delivery Due Date Management
- Standard Operating Procedures (SOP) for Drivers
- Trans-shipment Management
- Loading Checker and Supervisor Management
- Outstanding Proof of Delivery (POD) Management
- POD Quality Management
- Driver De-briefing and POD Acceptance SOP
- Returns Management
- Loaded Not Assigned/Assigned Not Loaded Management
- Endorse POD Management
- Staff Management and Delegation
- Daily Queries and Liaison with Branches
- Human Resources (HR) Management for the Department
Minimum Qualification and Skills Requirement:
- Grade 12 Senior Certificate (Matric)
- 3-year degree or diploma (advantageous)
- Minimum 10 years' experience in supervising or managing operations
- Experience and knowledge in managing operational systems
- Willingness to work night shifts, weekends, and public holidays
- Ability to plan, organize, control, and perform under pressure
- Managerial and leadership skills
- Problem-solving and anticipation
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