Commercial Claims Specialist
3 days ago
We are seeking a highly skilled and experienced Commercial Claims Technician to join our team. As a Commercial Claims Technician, you will be responsible for handling commercial insurance claims, ensuring timely and efficient resolution of claims, and maintaining excellent relationships with clients and brokers.
Key Responsibilities:- Register all new claims received and raise an appropriate reserve as outlined in the reserving methodology.
- Action any immediate claims processing requirements in accordance with the relevant Claims procedure manual.
- Continuously update the claims activity TAB in respect of all actions taken on the claim.
- Regular liaison and communication with broker/client on progress of the claim.
- Action any claims processing requirements on receipt of new claims information, within the prescribed company turn-around times.
- Amend reserves in accordance with reserving methodology and new information received.
- Attend to all queries received relating to "in-progress" claims timeously as per company turn-around times.
- Action current day diary/user note items timeously as per company turn-around times.
- Provide daily feedback on actioned claims (as per the target agreed) to the Team Leader.
- Finalise/settle claims in accordance with relevant company claims procedure.
- Matric, FAIS compliant (within prescribed deadline).
- Successfully passed RE 1.
- Effective time management skills, System A and computer literacy (word, excel, outlook), Email and Telephone Etiquette, SOP Concept.
- Minimum five years relevant work experience in short term insurance claim settlement (Commercial claims, Motor and Non-Motor).
- COMPETENCIES REQUIRED TO PERFORM OUTPUTS AND ROLES ASSOCIATED WITH THESE OUTPUTS:
- Results oriented.
- Commitment.
- Proficiency.
- Continuous Learning.
- Honesty and Integrity.
- Adaptable to change.
- Strategic thinking.
- Team player.
- Goal oriented.
- Coaching and consulting.
- Time management.
- Communication skills.
- Ability to build good relationships.
- Work well under pressure.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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