Commercial Insurance Specialist
2 months ago
Job Summary
We are seeking a highly skilled Commercial Insurance Specialist to join our team at Old Mutual. As a key member of our sales team, you will be responsible for identifying and executing innovative methods to build your own insurance portfolio, providing quality direct sales service, and managing relationships with clients to ensure exceptional service delivery.
Key Responsibilities
- Identify and execute on innovative methods to build your own insurance portfolio.
- Prospect for new clients through networking, cold-calling, and door-to-door canvassing.
- Manage and drive portfolio profitability and growth by ensuring that ongoing service and support provided to clients is delivered on time and improves the quality of the business underwritten.
- Conduct a comprehensive risk evaluation for the client.
- Provide solutions to clients by selling non-life products aligned to their needs.
- Continuously build client base to secure future portfolio growth.
- Identify and action on cross- and up-selling opportunities across all products.
- Sell according to agreed targets for the day, week, and month.
- Maintain minimum agreed quote volumes.
- Maintain a minimum agreed quote-to-sales ratio.
- Maintain an agreed NTU- and Cancellation ratio.
- Perform after-sales service tasks according to allocated portfolio of customers.
- Monitor and resolve escalated client queries and complaints timeously.
- Manage relationships with clients and ensure that Service Level Agreement standards are met or exceeded in all engagements.
- Retain existing business including renewal discussion in line business process and FAIS Code of Conduct.
- Create collaborative relationships with other departments (underwriting/pricing, and claims) to determine process improvements designed to enhance the customer experience and create easy, value peace of mind.
- Manage time and workloads to ensure that deadlines and targets are met.
Requirements
- FAIS Compliant in Non-life Commercial product category.
- A Valid Driver's License with own reliable transport required for the role.
What We Offer
As a Commercial Insurance Specialist at Old Mutual, you will have the opportunity to work with a dynamic team, develop your skills and knowledge, and contribute to the growth and success of our organization.
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