Customer Service Director

2 weeks ago


Sandton, South Africa Hello Group Recruitment Full time
Customer Service Manager Role

The Customer Service Manager will oversee the daily operations of the bank call centre, ensuring that the team meets its performance targets and goals while providing professional customer service.

Key Responsibilities:

  • Manage a team of bank customer service agents
  • Monitor performance metrics and develop strategies to improve efficiencies
  • Ensure compliance with company policies and procedures

Requirements:

  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Experience in customer service or a related field

About Hello Group Recruitment:

Hello Group Recruitment is a leading recruitment agency specializing in customer service and banking roles. We work closely with top companies to find the best talent for their teams.



  • Sandton, South Africa Initiate International Full time

    About the RoleInitiate International is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing...


  • Sandton, South Africa Hello Group Recruitment Full time

    Job Summary:Hello Group Recruitment is seeking a highly skilled Customer Service Manager to oversee the daily operations of our bank call centre. As a key member of our team, you will be responsible for ensuring that our customer service agents meet their performance targets and goals while providing exceptional customer service.Key Responsibilities:Manage a...


  • Sandton, South Africa Telebest Full time

    Job Summary:We are seeking a highly experienced and skilled Contact Centre Manager to join our team at Telebest. As a key member of our operations team, you will be responsible for leading our contact centre to deliver exceptional customer service and drive business growth.Key Responsibilities:Manage and lead a team of contact centre agents to ensure high...


  • Sandton, South Africa TalentLink Full time

    Job Title: Group Account DirectorTalentLink is seeking a highly skilled Group Account Director to join our team. As a Group Account Director, you will be responsible for leading a team of Account Directors, Account Managers, and Account Executives in the execution of account plans.Key Responsibilities:Assist Business Unit Directors and the Client Service...


  • Sandton, South Africa Shorza Ltd Full time

    About the Role:Shorza Ltd is seeking a highly motivated and experienced Customer Service Advisor to join our team in Sandton. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients and service providers.Key Responsibilities:Provide excellent customer service to clients and service providers via phone...


  • Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...


  • Sandton, South Africa Initiate International Full time

    The company is seeking an experienced and dynamic Customer Service Manager to lead and inspire their customer service team in Johannesburg. The ideal candidate will be passionate about delivering exceptional customer experiences, possess a deep understanding of the iGaming industry, and have a proven track record of managing and developing high-performing...


  • Sandton, South Africa Publicis Commerce Full time

    Job Title: Freelance Art DirectorAbout the RoleWe are seeking a highly skilled Freelance Art Director to join our team at Publicis Commerce. As an Art Director, you will be responsible for leading the creative direction of our campaigns, from concept to execution.Key ResponsibilitiesDevelop and execute creative concepts for our clientsCollaborate with the...


  • Sandton, South Africa Foolproof Full time

    **EXPERIENCE DESIGN DIRECTOR**: **Johannesburg, South Africa**: We are looking for an **Experience Design Director** who will lead a dedicated user experience team to work with the world’s most ambitious brands from vision and strategy across design and development to delivery to market. **Key skills**: - Deep expertise in UX methods, working in a user...


  • Sandton, South Africa Hello Group Recruitment Full time

    The Customer Service Manager will oversee the daily operations of the bank call centre, ensuring that the team meets its performance targets and goals while providing professional customer service. The role involves managing a team of bank customer service agents, monitoring performance metrics, developing strategies to improve efficiencies and timely...


  • Sandton, South Africa Initiate International Full time

    Job DescriptionJob Title: Director of OperationsCompany: Initiate InternationalJob Type: Full-timeLocation: RemoteAbout Us:Initiate International is a dynamic company that specializes in providing innovative solutions to businesses. We are seeking a highly skilled and experienced Director of Operations to join our team.Job Summary:We are looking for a...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service Agent OpportunityWe are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Agent in Sandton.This role involves providing exceptional service and support to our UK-based clients, handling inquiries, resolving issues, and ensuring a seamless experience.Key Responsibilities:Provide excellent...


  • Sandton, South Africa Shorza Ltd Full time

    Customer Service AdvisorAn exciting opportunity exists for a Customer Service Advisor based in Sandton for our UK client.Key Responsibilities:Provide exceptional customer service to customers and service providers.Handle a high volume of phone calls throughout the day.Apply common sense and logical problem-solving skills.Communicate confidently in English...


  • Sandton, South Africa Shorza Ltd Full time

     Customer Service AdvisorJoin the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...


  • Sandton, South Africa Shorza Ltd Full time

     Customer Service Advisor Join the Team and Make a Difference!Are you the type of person who thrives on helping others, solving problems, and delivering top-notch service with a smile? We’re looking for a Customer Service Superstar to join our team in Sandton! This is an exciting opportunity to work for our UK-based client, offering premium customer...


  • Sandton, South Africa Coloplast Full time

    Job SummaryWe are seeking a highly skilled Customer Service Lead to join our team in South Africa. As a key member of our Finance and Business Support Team, you will be responsible for leading the Customer Service team and driving business excellence.Key ResponsibilitiesLead the customer service team to deliver exceptional service and support to our...


  • Sandton, South Africa Pepkor Speciality Full time

    Pepkor Speciality is seeking a skilled Customer Service Representative to join our team. As a Sales Optimization Assistant, you will play a crucial role in ensuring that our customers receive exceptional service. Your primary responsibility will be to optimize sales by implementing hospitality drivers. This will involve working closely with our team to...


  • Sandton, South Africa Surgo PTY Ltd Full time

    Job Title: Sotho Speaking Customer Service AdvisorSurgo (Pty) Ltd is seeking a highly skilled and motivated Sotho Speaking Customer Service Advisor to join our team in Sandton. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring that our...


  • Sandton, South Africa iSON Xperiences Full time

    Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities:Respond to customer inquiries in a timely and...


  • Sandton, South Africa Surgo PTY Ltd Full time

    Job Title: Sotho Speaking Customer Service AdvisorSurgo (Pty) Ltd is seeking a highly skilled and motivated Sotho Speaking Customer Service Advisor to join our team in Sandton. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring that our...