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Director of Operations

2 months ago

Sandton, South Africa Initiate International Full time
Job Description

Job Title: Director of Operations

Company: Initiate International

Job Type: Full-time

Location: Remote

About Us:

Initiate International is a dynamic company that specializes in providing innovative solutions to businesses. We are seeking a highly skilled and experienced Director of Operations to join our team.

Job Summary:

We are looking for a seasoned Director of Operations to lead our business operations team. The successful candidate will be responsible for overseeing the day-to-day operations of the company, ensuring that all processes are running smoothly and efficiently. This is a fantastic opportunity for a motivated and organized individual to take on a leadership role and make a significant impact on the company's success.

Key Responsibilities:

  • Product Management: Collaborate with external partners to oversee the product roadmap and prioritize projects for enhancement.
  • Payment Processing: Work with external partners to implement and optimize localized payment solutions, aiming to improve user experience, first-time deposits (FTD%), retention rate (RR), and return on investment (ROI).
  • Customer Experience: Partner with the Fan Experience Manager and Team Leads to analyze and improve customer service, implementing process enhancements to reduce resolution time and boost Net Promoter Score (NPS).
  • Compliance: Establish and nurture relationships with regulators, ensuring adherence to regulatory requirements across all operational territories.
  • IT/Data Security: Collaborate with external partners to manage IT systems and ensure compliance with data protection regulations, KYC, and other legal requirements.
  • People Operations: Work closely with the People Operations Manager to drive staff engagement and maintain HR compliance.
  • Financial Management/Compliance: Partner with the Finance Manager and external providers to handle supplier payments, generate accurate management accounts, and ensure regulatory compliance.
  • Strategic Planning: Collaborate with the Executive Committee to define the company's strategic objectives and execute operational plans to achieve them.

Requirements:

  • Bachelor's degree: In business administration, operations management, finance, or a related field.
  • Experience: At least 5 years of experience in business, preferably within the betting or similar industry.
  • Regulatory knowledge: Familiarity with regulatory requirements and best practices in the betting iGaming industry, or the ability to quickly acquire such knowledge.
  • Operational skills: Proven ability to manage operations and deliver results in a dynamic environment.
  • Analytical skills: Strong analytical and problem-solving skills, with a penchant for data-driven decision-making.
  • Communication skills: Excellent communication and interpersonal abilities, adept at engaging with both internal teams and external stakeholders.
  • Leadership skills: Leadership skills to inspire and motivate teams, fostering a positive and collaborative work atmosphere.