Housing Manager

7 hours ago


Cape Town, Western Cape, South Africa Surgo PTY Ltd Full time
Job Title: Housing Manager

Surgo PTY Ltd is seeking a skilled Housing Manager to oversee the day-to-day operations of our residential properties in Cape Town. As a key member of our team, you will be responsible for ensuring the smooth management of our buildings, maintaining a positive living environment for our tenants, and providing exceptional customer service.

Key Responsibilities:
  • Client Services Management: Manage vacancy levels, assist prospective tenants, facilitate viewing of vacant units, and conduct information and leasing workshops.
  • Rental Collection and Management: Distribute rental statements, review arrears reports, follow up on tenants in arrears, and implement credit control procedures.
  • Service Provider Management: Review the performance of relevant staff and service providers, conduct meetings, and provide feedback on their performance.
  • HR/Staff Management: Identify, recruit, interview, and select suitable candidates for vacant positions, induct, train new staff, and facilitate the probation period process.
  • Maintenance and Security: Review overall maintenance and security of the building, liaise with the maintenance manager, and address maintenance requirements reported by tenants.
  • Administration: Complete weekly and monthly reports accurately and on time, attend meetings with internal influencers, and process and send documentation to the head office.
  • Social Climate Management: Review the social climate in the building, address minor social issues, and refer them to the MES social worker when necessary.

Requirements:

  • A minimum of a Grade 12 is required.
  • At least 2 years of building management experience is required.
  • Experience in maintenance is required.
  • Well-versed in English and Afrikaans (Speak, read, write) - a third language proficiency will be advantageous.
  • Strong personality and trainable.
  • Strong people management skills.
  • Problem solver.
  • Must be present and willing to help always.
  • Must reside on the premises (2-bedroom flat will be provided).

Salary: Market-related.

Working Hours: 08h00 - 17h00 Monday to Friday (Core hours); must be flexible and available outside operational hours if required.


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