Club Experience Leader

6 days ago


Durban, KwaZulu-Natal, South Africa Virgin Active South Africa Full time
Job Summary

Virgin Active South Africa is seeking a dynamic Club Experience Leader to join their team. As a key member of the management staff, you will be responsible for delivering an exceptional experience to members and guests, ensuring that every interaction exceeds expectations.

About Us

We are a leading health and wellness club operator with a strong presence in South Africa. Our mission is to provide a unique and memorable experience for our members, fostering a sense of community and promoting healthy lifestyles.

Key Responsibilities

The successful candidate will be responsible for:

  • Leading customer experiences and executing strategies to enhance member satisfaction.
  • Managing access and usage of facilities, ensuring a seamless and enjoyable experience for members.
  • Facilitating effective communication channels for member inquiries and concerns.
  • Collaborating with regional support teams to ensure effective resolution of delivery of club experience expectations.
Requirements

To be successful in this role, you will require:

  • A Matric qualification or equivalent.
  • A minimum of 2-4 years of experience in a management role within the health and fitness industry or a customer-focused environment.
  • Proven experience in managing member experiences, activations, and events.
  • Background in wellness programs, community engagement, or similar initiatives.
What We Offer

We offer a competitive salary range of R450,000 - R650,000 per annum, depending on experience, as well as a range of benefits including a generous bonus scheme and opportunities for professional development.



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